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Article > Platform : GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or None & ComingSoon: No & Product : Agent Setup or Designer or Widgets

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Standalone:
None (9) · No (58) · Yes (2)
productshort:
DES (13) · Draft:DES (15) · Draft:PEC-AS (30) · Draft:WID (1) · PEC-AS (9) · WID (1)
Platform: (Click arrow to add another value)
ComingSoon: (Click arrow to add another value)
Role:
None (40) · Administrator (27) · Developer (2)
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TocName:
None (7) · Designer on GKE (2) · Settings and configuration overview (2) · Service client options (2) · Recording options (2) · Platform / Configuration Server and GWS settings for Designer (2) · My Channels options (2) · Manage standard responses (2) · Manage PII (2) · Manage field codes (2) · Intelligent prompts (2) · Enable optional features (2) · Designer on OpenShift (2) · Virtual Queues (2) · Configure Designer (2) · Create and manage agent skills (2) · Agent desktop settings overview (2) · Agent settings overview (2) · Callback Widget (2) · Configure a multi-channel contact center (2)
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Dimension:
None (63) · sr (6)
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Manual:
None (2) · Designer (13) · DESPEGuide (15) · ManageCC (39)
Application:
None (44) · Agent Setup (12) · Agent Workspace, Agent Setup (2) · Designer (11)
UseCase:
None (69)
PEPageType:
None (61) · 55cef4ff-9306-4313-8fd8-377282a38478 (2) · 7a5823f3-05b5-412b-b580-e73e34079c41 (2) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (2)

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