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Article > ComingSoon: No & TocName : Agent Group Membership Details Report or Agent State Details Report or Callback reports or Genesys Multicloud CX or Getting Started or PureConnect or None & Dimension : WebChat or None

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Standalone:
None (18) · No (543) · Yes (45)
productshort:
Draft:PEC-REP (44) · Draft:PrivateEdition (41) · PEC-REP (36) · PrivateEdition (31) · Draft:ATC (27) · Draft:ContentAdmin (26) · Draft:PEC-REC (21) · Draft:PEC-Developer (20) · Draft:PEC-DC (18) · GDE (18) · ATC (17) · PEC-DC (16) · UseCases (13) · PEC-ROU (12) · Draft:PEC-ROU (12) · PEC-Developer (12) · Draft:GDE (9) · Draft:PEC-GSM (9) · GWS (8)
Other values:
Platform:
None (446) · GenesysCloud (17) · GenesysCloud, GenesysEngage-cloud (2) · GenesysEngage-cloud (85) · GenesysEngage-cloud, PureConnect (18) · GenesysEngage-cloud, PureConnect, GenesysCloud (2) · GenesysEngage-onpremises (3) · GenesysEngage-onpremises, PureConnect, GenesysCloud (9) · Private Edition (2) · PureConnect (7) · PureConnect, GenesysCloud, GenesysEngage-cloud (8) · PureConnect, GenesysEngage-cloud (7)
ComingSoon: (Click arrow to add another value)
Role:
None (476) · Administrator (67) · Administrator, Agent, Developer (2) · Administrator, Agent, Supervisor (2) · Administrator, Developer (4) · Administrator, Supervisor (36) · Agent (6) · Agent, Supervisor (4) · Developer (7) · Supervisor (2)
DisplayName:
Logging (23) · Getting started (20) · None (15) · Metrics (13) · Get started (10) · Interdependencies (8) · Get started with Genesys Predictive Engagement for Genesys Multicloud CX (6) · Architecture (5) · Weekly Business Attribute Dashboard (4) · Agent State Details Report (4) · Agent Group Membership Details Report (4) · Weekly Agent Group Utilization Dashboard (4) · Weekly Queue Summary Dashboard (4) · Augment & Optimize (4) · Weekly Self Service Containment Dashboard (4) · Provision API keys (4) · Weekly Agent Group Performance Dashboard (4) · Storage requirements (4) · Provisioning overview (4) · Enable a tenant for Digital Channels (4)
Other values:
TocName: (Click arrow to add another value)
Dimension: (Click arrow to add another value)
Product:
Reporting (80) · Genesys Multicloud CX Private Edition (72) · Genesys Predictive Engagement (44) · Digital Channels (36) · None (33) · Internal Content Administration (31) · Genesys Dialog Engine (27) · Developer (24) · Genesys Recording, Quality Management, and Speech Analytics (21) · Intelligent Workload Distribution (13) · Genesys Authentication (12) · Routing and Designer (12) · Routing (12) · Voice Microservices (11) · Workforce Management (11) · Genesys Use Cases (10) · Outbound (CX Contact) (10)
Other values:
Manual:
PEGuide (62) · None (41) · Admin (40) · RPRT (36) · User (31) · FldCod (24) · WebAPIs (24) · AdminGuide (19) · DCPEGuide (19) · GWSPEGuide (15) · GCXIPEGuide (15) · GIMPEGuide (14) · AuthPEGuide (12) · WritersGuide (12) · VMPEGuide (11) · Administrator (11) · MessengerSDK (10) · Operations (10)
Other values:
Application:
None (531) · Agent Desktop (1) · Agent Setup (2) · Agent Setup, Cloud Data Download Service (2) · CX Contact (2) · Designer (24) · IVR Administration (2) · Platform Administration (2) · Pulse Reporting (2) · Pulse Reporting, Reporting GCXI (4) · Reporting GCXI (2) · Reporting, Reporting GCXI (30) · Workforce Administration, Workforce Management (2)
UseCase:
None (604) · CE01 (2)
PEPageType:
None (429) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (13) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (5) · 45d1441f-dc69-4a17-bd47-af5d811ce167 (2) · 55cef4ff-9306-4313-8fd8-377282a38478 (33) · 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a (2) · 7a5823f3-05b5-412b-b580-e73e34079c41 (22) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (41) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (1) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (3) · e58addd1-923c-445b-b6f5-f0225a55bd15 (6) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (49)

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