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Standalone:
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productshort:
Draft:PEC-AS (29) · Draft:PEC-CAB (1) · Draft:PEC-DC (9) · Draft:PEC-Dev (1) · Draft:PEC-ES (1) · Draft:PEC-GPA (1) · Draft:PEC-GS (2) · Draft:PEC-IVR (1) · Draft:PEC-IWD (6) · Draft:PEC-PA (1) · Draft:PEC-REC (1) · Draft:PEC-REP (1) · Draft:PEC-WFM (1) · PEC-AS (3) · PEC-CAB (1) · PEC-DC (7) · PEC-ES (1) · PEC-GPA (1) · PEC-GS (1) · PEC-IVR (1) · PEC-IWD (3) · PEC-REC (1) · PEC-REP (1) · PEC-WFM (1)
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None (69) · Administrator (5) · Adminstrator (2)
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None (24) · Tenant Settings (2) · Lucene query syntax (2) · Manage API keys (2) · Manage SMS Keywords (2) · FAQs (2) · Getting started with Advanced Chat (2) · Configure Agent UI (2) · Configure a multi-channel contact center (2) · Virtual Queues (2) · About Digital Channels Admin (2)
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None (33) · (New) Task summary: contact center setup (1) · Accessibility (1) · Configure a multi-channel contact center (2) · Configure Agent UI (3) · Configure Caller ID (voice) (1) · Configure conference call options (voice) (1) · Configure contact management options (1) · Configure contacts for agents (1) · Configure inactivity timeout options (1) · Configure voice ringtones (1) · Create and manage administrators (In bulk) (1) · Create and manage supervisors (1) · Create and manage teams (1) · Create business attributes (1) · Create multi-channel agents (1) · Enable Auto Answer (voice ) (1) · Enable Auto Ready options (voice) (1) · Enable channels (1) · Enable Hold options (voice) (1) · Enable voice transfer options (voice) (1) · Frequently Asked Questions (2) · Getting started with Advanced Chat (2) · Import agents (1) · Interaction channels (1) · IWD Queries (2) · Manage business attributes by transaction (1) · Manage group memberships (1) · Manage statistics for agents and resources (1) · Manage Team Communicator options (1) · Popular tasks (1) · Prepare for Gmail integration (1) · Set up Email (1) · Set up IWD (1) · Use templates to configure agents (1) · Virtual Queues (2) · Work with Agent Setup (1)
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None (7) · Agent Setup (32) · Callback (2) · Digital Channels (11) · eServices Manager (2) · Genesys Recording, Quality Management, and Speech Analytics (2) · Genesys Softphone (3) · Gplus Adapter for Salesforce (2) · Intelligent Workload Distribution (8) · IVR Administration (2) · Platform Administration (1) · Reporting (2) · Workforce Management (2)
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UseCase:
None (75) · BO02 (1)
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