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Article > ComingSoon: No & Role: None & Product : Genesys Skills Management or Gplus Adapter for ServiceNow & Application : Agent Setup or IVR Administration or None & UseCase: None

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Standalone:
No (85) · Yes (3)
productshort:
Draft:GASN (13) · Draft:PEC-GSM (59) · GASN (16)
Platform:
None (23) · GenesysEngage-cloud (64) · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. (1)
ComingSoon: (Click arrow to add another value)
Role: (Click arrow to add another value)
DisplayName:
Prerequisites (3) · Prerequisites and browser support (3) · How to install the Gplus Adapter (3) · How to configure the Gplus Adapter (3) · Know more about supported features (2) · How to manage inbound calls (2) · How to make outbound calls (2) · How to handle screen pops in ServiceNow (2) · Getting started (2) · Get started with Gplus Adapter (2) · None (2) · Screen pops (2) · Activity History (2) · Click-to-call feature (2)
Other values:
TocName:
None (9) · Prerequisites (5) · Screen pops (2) · Make outbound calls (2) · Activity History (2) · Installation (2) · How to handle screen pops in ServiceNow (2) · Gplus Adapter basics (2) · Getting started (2) · Manage inbound calls (2) · Supported features (2) · Configuration (2) · Click-to-call (2)
Other values:
Dimension:
None (88)
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Manual:
None (3) · ADInst (4) · Admin (19) · Agent (11) · AIUG (14) · AzInst (2) · KBA (10) · Loc (3) · PDNAA (5) · PDNAM (11) · PDNAU (2) · SOO (4)
Application: (Click arrow to add another value)
UseCase: (Click arrow to add another value)
PEPageType:
None (88)

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