Real-time Reporting with Genesys Pulse - Genesys Documentation

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This topic is part of the manual Real-time Reporting with Pulse for version Current of Reporting.

Genesys Pulse is a widget-based performance dashboard solution for monitoring contact center resources in real time.

Related documentation:

You can:

Create dashboards or wallboards to monitor agents, agent groups, queues, and more.
Customize report widgets to display user-defined Donut, Grid, Key Performance Indicator (KPI), or List charts.
Use standard widget templates, included in Genesys Pulse, and define your own report templates to quickly create report widgets for your dashboard.

Ready? Get started.

Looking for answers to specific questions? Try these topics:

Tip

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Retrieved from "https://all.docs.genesys.com/PEC-REP/Current/RT/RealTimeReporting (2024-04-30 05:07:40)"

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