Genesys Pulse Accessibility
Contents
Genesys Pulse accessibility features and guidelines.
Genesys provides a Voluntary Product Accessibility Template® — VPAT® report from ITI — to document conformance of Genesys Pulse to WCAG 2.1 Level A specification. The VPAT® report is a standardized template for documenting conformance to various accessibility specifications. The VPAT® report provided by Genesys follows the W3C/WAI’s WCAG 2.1 specification, as this is an international standard adopted and recognized by our customers worldwide. You can download Genesys VPAT® here: Genesys Accessibility Conformance Report.
Keyboard Navigation
Starting with release 9.0.003, Genesys Pulse supports keyboard navigation.
Basic Navigation Shortcuts
The following shortcuts are available to navigate among components:
- Tab—Moves the focus to the next component (menu, field, button, view, and so on).
- Shift + Tab—Moves the focus to the previous component (menu, field, button, view, and so on).
In most cases movement occurs from left to right and from top to bottom.
The following shortcuts are available to manipulate controls (menus, check boxes, and buttons):
- ENTER—For buttons, tabs, and menu items, executes the associated action or selects the associated option.
- SPACE—For buttons and check boxes, executes the associated action or selects the associated option.
- DOWN/UP ARROW—Moves down or up in menus. All menus can be opened with the DOWN ARROW.
- LEFT/RIGHT ARROWS—Moves within the group of related radio button options.
- END/HOME—Moves to the first or last item in the menu.
Limitations
- Keyboard navigation from widget to widget on the dashboard does not rely on the visual order.
- Historical data on the Line chart is not accessible by keyboard navigation.
- Widget summary is not accessible by keyboard navigation.
- Widget content can not be scrolled with keyboard navigation.
- Sorting on the Grid widget and Management screens can not be performed with keyboard navigation.
Browser Zoom and Text Resizing
Genesys Pulse supports zooming in and out, or resizing text using the browser's built-in controls. This makes it easier for some viewers to read text on the screen.
The following shortcuts are typical for browser's zooming in and out:
Windows | macOS | |
---|---|---|
Zoom In | Ctrl and '+' | ⌘ and '+' |
Zoom Out | Ctrl and '-' | ⌘ and '-' |