Click-to-dial
From Genesys Documentation
This topic is part of the manual Gplus Adapter for Salesforce Agent's Guide for version Current of Gplus Adapter for Salesforce.
Click-to-dial makes connecting to your customers easy. All you have to do is click their phone number to make a call.
Related documentation:
Using click-to-dial
With click-to-dial, when you click a phone number in Salesforce, Adapter automatically dials it and starts the call. For example, you might search for a contact and then click the related phone number.
Related documentation
- To learn how to use Gplus Adapter, see the Genesys Agent Desktop help..
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