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m (Text replacement - "\|Platform=([^\|]*)GenesysEngage-onpremises([\|]*)" to "|Platform=$1GenesysEngage-cloud$2")
 
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{{MintyDocsProduct
 
{{MintyDocsProduct
−
|WithTabber=
 
−
|UserFunctions=
 
 
|displayname=Email
 
|displayname=Email
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|contentarea=Multicloud
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|contentarea=Genesys Multicloud CX
 
|landingpage=No
 
|landingpage=No
−
|definition=Genesys Engage email incorporates email interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs.
+
|definition=Genesys Multicloud CX email incorporates email interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs.
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|Platform=GenesysEngage-cloud
+
|ComingSoon=Yes
−
|ComingSoon=No
 
 
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections
 
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections
 
|Platform=GenesysEngage-cloud
 
|Platform=GenesysEngage-cloud
 
|Type=Get Started
 
|Type=Get Started
 
|Title=How email works
 
|Title=How email works
−
|Description=
+
|Links={{Link-Standalone|topic=PEC-Email/HIW|display text=How email works}}
−
|Links={{Link-Standalone|topic=PEC-Email/HIW}}
 
 
|Columns=No
 
|Columns=No
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
 
|Platform=GenesysEngage-cloud
 
|Platform=GenesysEngage-cloud
 
|Type=Release Notes
 
|Type=Release Notes
−
|Title=
+
|Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/RN/AD Agent Workspace Release Notes]
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|Description=
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*[https://docs.genesys.com/Documentation/PSAAS/draft/RN/EngageCloudEmail Engage cloud Email Release Notes]
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|Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/RN/AD Agent Desktop Release Notes]
 
−
|Columns=
 
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
 
|Platform=GenesysEngage-cloud
 
|Platform=GenesysEngage-cloud
 
|Type=Install and Config
 
|Type=Install and Config
 
|Title=Administrator
 
|Title=Administrator
−
|Description=
+
|Links=====Email classic====
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|Links=*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Email_options|display text=Email channel options}}
+
 
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*{{Link-AnywhereElse|product=PEC-ROU|version=Current|manual=Designer|topic=SendEmail|display text=Route email}}
+
*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Email_options|display text=Email channel options}}
 
*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Email_addresses_and_mailboxes|display text=Manage email addresses}}
 
*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Email_addresses_and_mailboxes|display text=Manage email addresses}}
−
|Columns=
+
*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=Administrator|display text=Manage reporting environments}}
 +
 
 +
====Engage cloud Email====
 +
 
 +
*{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDMailboxes|display text=Configure mailboxes and addresses}}
 +
*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Email_options|display text=Email channel options}} (Agent Setup)
 +
*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIEmail|display text=Email reports}}
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
 
|Platform=GenesysEngage-cloud
 
|Platform=GenesysEngage-cloud
 
|Type=Supervisor Features
 
|Type=Supervisor Features
 
|Title=Supervisor
 
|Title=Supervisor
−
|Description=
 
 
|Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Supervisor|topic=ADsuper|anchor=rev|display text=Monitor and review agent emails}}
 
|Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Supervisor|topic=ADsuper|anchor=rev|display text=Monitor and review agent emails}}
 
*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Supervisor|topic=ADsuper|anchor=approve|display text=Approve agent emails}}
 
*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Supervisor|topic=ADsuper|anchor=approve|display text=Approve agent emails}}
−
*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Supervisor|topic=ADsuper|anchor=MyTeamWorkbins.3F|display text=Manage workbins}}
+
*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Supervisor|topic=ADsuper|anchor=MyTeamWorkbins|display text=Manage workbins}}
 +
*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIEmail|display text=View historical reports}}
 
|Columns=No
 
|Columns=No
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
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|Type=Agent Features
 
|Type=Agent Features
 
|Title=Agent
 
|Title=Agent
−
|Description=
 
 
|Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADTeamCommunicator|anchor=CallingandEmailing|display text=Send a new email}}
 
|Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADTeamCommunicator|anchor=CallingandEmailing|display text=Send a new email}}
 
*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADemail|display text=Reply to an email}}
 
*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADemail|display text=Reply to an email}}
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|Type=Developer Resources
 
|Type=Developer Resources
 
|Title=Developer
 
|Title=Developer
−
|Description=
 
 
|Links=*[https://developer.genesyscloud.com/ Developer Center]
 
|Links=*[https://developer.genesyscloud.com/ Developer Center]
−
|Columns=
 
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
 
|Platform=GenesysEngage-cloud
 
|Platform=GenesysEngage-cloud
 
|Type=Additional Resources
 
|Type=Additional Resources
−
|Title=
+
|Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADVideos|display text=Agent Workspace videos}}
−
|Description=
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*[https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 Genesys Multicloud CX community]
−
|Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADVideos|display text=Agent Desktop videos}}
 
−
*[https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 Genesys Engage cloud community]
 
 
*[https://genesyspartner.force.com/customercare/GenesysSearchExternal#t=CustomerCareArticles&sort=relevancy&f:@sfkbdccloudproductexpanded=%5BAll%7CBusiness%2FEnterprise%20Edition%7CConfiguration%20Environment,All%7CBusiness%2FEnterprise%20Edition%7CChat%20%2F%20Email%5D Email-related Knowledge Base articles]
 
*[https://genesyspartner.force.com/customercare/GenesysSearchExternal#t=CustomerCareArticles&sort=relevancy&f:@sfkbdccloudproductexpanded=%5BAll%7CBusiness%2FEnterprise%20Edition%7CConfiguration%20Environment,All%7CBusiness%2FEnterprise%20Edition%7CChat%20%2F%20Email%5D Email-related Knowledge Base articles]
−
|Columns=
 
 
}}
 
}}
 +
|Type=Feature
 +
|Platform=GenesysEngage-cloud
 
}}
 
}}

Latest revision as of 19:19, July 28, 2022

Click on any of the following to see the documentation for that version:

GetStarted.png

How email works

How email works

ReleaseNotes.png

Release Notes

InstallConfig.png

Administrator

Email classic

Engage cloud Email

Supervisor.png

Supervisor

AgentLanding.png

Agent

DeveloperResources.png

Developer

AdditionalResources.png

Additional Resources

Retrieved from "https://all.docs.genesys.com/PEC-Email (2024-05-07 05:19:41)"
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