Before you begin

Find out what to do before deploying Voice Microservices.

Related documentation:

• Suite-level guide
• All services
• Voice Microservices Release Notes

RSS:

• For private edition

Limitations and assumptions

Not applicable

Download the Helm charts

For information about how to download the Helm charts, see Downloading your Genesys Multicloud CX containers.

The following table lists the services included in Voice Microservices and identifies the Helm chart version associated with each service. For the Voicemail Service, see Before you begin in the Configure and deploy Voicemail section of this guide.

For information about the Tenant service, also included with Voice Microservices, see the Tenant Service Private Edition Guide.

Service name	Helm chart version
voice-agent	voice-agent-9.0.xx.tgz
voice-callthread	voice-callthread-9.0.xx.tgz
voice-config	voice-config-9.0.xx.tgz
voice-dialplan	voice-dialplan-9.0.xx.tgz
voice-ors	voice-ors-9.0.xx.tgz
voice-registrar	voice-registrar-9.0.xx.tgz
voice-rq	voice-rq-9.0.xx.tgz
voice-sip	voice-sip-9.0.xx.tgz
voice-sipfe	voice-sipfe-9.0.xx.tgz
voice-sipproxy	voice-sipproxy-9.0.xx.tgz

Third-party prerequisites

For information about setting up your Genesys Engage cloud private edition platform, see Software Requirements.

The following table lists the third-party prerequisites for Voice Microservices.

Third-party services

Name	Version	Purpose	Notes
Elasticsearch	7.x	Used for text searching and indexing. Deployed per service that needs Elasticsearch during runtime.
Redis	6.x	Used for caching. Only distributions of Redis that support Redis cluster mode are supported, however, some services may not support cluster mode.
Consul	1.13.x	Service discovery, service mesh, and key/value store.	The following features must be enabled in Consul: connectinject—to deploy sidecar containers in voice pods controller—to provide service intention functionality openshift—to set openshift specific permissions syncCatalog—to sync K8 services into Consul: set toK8S: false and addK8SNamespaceSuffix: false AcessControlList—to enable ACL, set manageSystemACLs: true storageclass—Set the storage class to pre-defined storage class TLS—to enable TLS, set enabled: true and follow the below steps commands to set up TLS
Kafka	2.x	Message bus.

Storage requirements

Content coming soon

Network requirements

Content coming soon

Browser requirements

Not applicable

Genesys dependencies

For detailed information about the correct order of services deployment, see Order of services deployment.

GDPR support

Content coming soon