About outcome predictions and probabilities

Altocloud uses AI-powered machine learning to predict the probability of whether users will achieve your unique business outcomes.

Outcome score prediction

When users come to your website, Genesys Predictive Engagement tracks how they navigate your website and complete web-based forms. Genesys Predictive Engagement uses AI and machine learning to analyze all of the traffic on your website to identify patterns of behavior. Based on these patterns, Genesys Predictive Engagement determines the probability, or likelihood, that a given user will complete a given outcome.

• Predicting outcome scores
• How Altocloud gathers outcome probability data
• Start training your prediction models
• Ongoing model training
• Improve your predictions

Build outcomes

In order for Genesys Predictive Engagement to predict your users' behavior, you must first define your business goals asNo resultss.

• Search for and view your outcomes
• Create an outcome
• Duplicate an outcome
• Edit an outcome
• Activate or deactivate an outcome
• Delete an outcome

Attribute and operators

When you build an outcome, you specify the conditions that make it possible. To do this, you define an expression that includes an attribute and an operator.

• Attributes
• Operators
• Visitor attributes
• Campaign attributes
• Visitor journey attributes
• Custom attributes

Use outcomes in an action map

After you build your outcomes, you are ready to use them in action maps. When you specify the outcome probability for an action map, it means that the action map will trigger based on the probability that a user will achieve the outcome you specify.

• Create an action map
• [[ATC/Current/AdminGuide/Outcome_probabilities|]]

View outcome scores

You can see the outcome scores for users changing in real time in Live Now.

• Outcome scores in Live Now