About the Tenant Service

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This topic is part of the manual Tenant Service Private Edition Guide for version Current of Genesys Multicloud CX Private Edition.

Learn about the Tenant Service and how it works in Genesys Engage cloud private edition.

Cloud platform support

Voice Tenant Service is supported on the following cloud platforms:

  • Google Kubernetes Engine (GKE)
  • OpenShift Container Platform (OpenShift)

See the Voice Microservices Release Notes for information about when support was introduced.

Service description

The Voice Tenant Service is included with the Voice Microservices and is a core service of the Genesys Engage cloud platform. The Tenant Service is an application layer between front-end Genesys Engage cloud solutions and shared back-end core services in a region.

The Voice Tenant Service instances are dedicated to a tenant of the Genesys Engage cloud platform and provide these main functions:

  • Provisioning of tenant resources, such as agents and DNs.
  • Routing of interactions within a tenant.
  • Execution of outbound campaigns for a tenant.
  • Providing call control functionality.
  • Participation in the authentication workflow for a tenant's agents.
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