You can monitor Data Loader status using the log events that Message Server sends to Solution Control Interface.
Data Loader Log Events
107-60119
| Level
|
Standard
|
| Text
|
<data_loader_name> terminated, <reason>
|
| Attributes
|
<data_loader_name> - The name of the Data Loader Application and other relevant information.
<reason> - An explanation for the termination.
|
| Description
|
Data Loader has quit unexpectedly on account of a critical configuration issue. The <reason> information should direct you to the source of the problem.
|
| Alarm Advisory
|
Genesys recommends that you configure an alarm to notify you when Data Loader generates this error message.
|
| Actions
|
Review the reason for the termination and correct the issue before trying to upload data.
|
107-60120
| Level
|
Standard
|
| Text
|
Failed to connect to authenticate <endpoint>, response: <message>
|
| Attributes
|
<endpoint> - The endpoint for the GPR Core Platform authentication service.
<response> - An informational message indicating the reason the authentication attempt failed.
|
| Description
|
Data Loader authentication to the GPR Core Platform has failed.
|
| Alarm Advisory
|
Genesys recommends that you configure an alarm to notify you when Data Loader generates this error message.
|
| Actions
|
Verify that you have correctly configured the URL for Data Loader to connect to the Platform and that the Data Loader account is correctly configured with a valid password.
|
107-60400
| Level
|
Standard
|
| Text
|
error... <error_message>
|
| Attributes
|
<error_message> - An informational message.
|
| Description
|
Data Loader was unable to push an Agent Profile batch update. If you receive this error message, Data Loader continues to operate normally.
|
| Alarm Advisory
|
Genesys recommends that you configure an alarm to notify you when Data Loader generates this error message.
|
| Actions
|
action
|
107-60401
| Level
|
Standard
|
| Text
|
The log event text is one of the following:
- The following Agent Groups are not found in Configuration Server. Please verify the correct names for these Agent Groups: <agent_group_names> in Data Loader option: <option_name>
- There are no agents present in Configuration Server with the following skills. Please verify the correct names for these skills: <skill_names> in Data Loader option: <option_name>
|
| Attributes
|
<agent_group_names> or <skill_names> - The name of the Agent Group or skill you entered.
<option_name> - The option where you entered the Agent Group or skill name.
|
| Description
|
This log number has two possible messages indicating that a value for the include-skills or include-groups configuration option does not correspond to a configured skill or Agent Group. This log event is informational and does not indicate any issue with Data Loader.
|
| Alarm Advisory
|
advisory
|
| Actions
|
Verify the names of the Agent Groups or skills and make corrections as necessary.
|
107-60606
| Level
|
Standard
|
| Text
|
DATASET_UPLOAD_FAILURE: Datasets upload errors: <error_code>
|
| Attributes
|
<error_code> - An error message or list of error messages indicating an issue with dataset processing.
|
| Description
|
This log event could provide any of a number of issues related to dataset processing: configuration issues, Data Loader issues, and GPR Core Platform issues. The error message indicates the nature of the problem.
|
| Alarm Advisory
|
Genesys recommends that you configure an alarm to notify you when Data Loader generates this error message. The cancel event for this condition is 107-60607.
|
| Actions
|
If a GPR Core Platform error caused the issue, rerun the data upload manually by setting the upload-dataset option to false, waiting for one minute, then setting the option value back to true. Alternatively, you can wait for the next scheduled upload of the data, as configured in the update-period option.
|
107-60607
| Level
|
Standard
|
| Text
|
Datasets upload errors resolved!
|
| Attributes
|
none
|
| Description
|
An informational message generated when a data upload is successful after an unsuccessful attempt. Confirms that whatever issue caused the previous upload failure has been resolved.
|
| Alarm Advisory
|
This is the cancel event for 107-60606.
|
| Actions
|
No action required
|
107-60608
| Level
|
Standard
|
| Text
|
Platform service account password is about to expire in <number_of_days> days.
|
| Attributes
|
<number_of_days> - The number of days the current password remains valid.
|
| Description
|
An informational message.
|
| Alarm Advisory
|
No alarm required.
|
| Actions
|
Change your password within the specified period.
|
107-60609
| Level
|
Standard
|
| Text
|
Platform service account password updated successfully
|
| Attributes
|
none
|
| Description
|
An informational message indicating that the password for the Data Loader SERVICE account was successfully updated.
|
| Alarm Advisory
|
None recommended
|
| Actions
|
No action required
|
107-60610
| Level
|
Standard
|
| Text
|
Platform service account password update failed.
|
| Attributes
|
None
|
| Description
|
A notification that the password for the Data Loader SERVICE account was not correctly updated.
|
| Alarm Advisory
|
Genesys recommends that you configure an alarm to notify you when Data Loader generates this error message.
|
| Actions
|
action
|
107-60620
| Level
|
Standard
|
| Text
|
<agent/customer_profile_name> profile schema doesn't match the schema defined in your schema configuration; <problem_description>
|
| Attributes
|
<agent/customer_profile_name> - The name of the Agent Profile dataset or Customer Profile dataset that has inconsistencies.
<problem_description> - Explains what the inconsistencies are.
|
| Description
|
The data you are uploading to the Agent Profile dataset or Customer Profile dataset does not correspond with the configuration specified for that dataset in the Data Loader Application object options.
|
| Alarm Advisory
|
advisory
|
| Actions
|
Make the Profile schema consistent with the configuration specified on the Options tab of the Data Loader Application object.
|
107-60702
| Level
|
Standard
|
| Text
|
CONFSERV_REPEATABLE_SWITCHOVER_EVENTS: <error_message>
|
| Attributes
|
<error_message> - A message explaining the nature of the issue with Configuration Server.
|
| Description
|
Configuration Server has experienced multiple switchovers between the primary and backup instances during the period specified in the confserv-monitoring-reconnect-min option.
|
| Alarm Advisory
|
Genesys recommends that you configure an alarm to notify you when Data Loader generates this error message.
|
| Actions
|
Check whether Configuration Server is experiencing some issue causing the repeated switchovers.
|
107-60706
| Level
|
Standard
|
| Text
|
CONFSERV_DISCONNECTING_EVENT: <error_message>
|
| Attributes
|
<error_message> - A message explaining the nature of the issue with Configuration Server.
|
| Description
|
Configuration Server is losing connection with Data Loader. The number of times the connection is lost before this alarm is triggered is set in the confserv-monitoring-reconnect-count option.
|
| Alarm Advisory
|
Genesys recommends that you configure an alarm to notify you when Data Loader generates this error message. The cancel event for this error condition is 107-60707.
|
| Actions
|
Check Configuration Server to determine the reason for this issue.
|
107-60707
| Level
|
Standard
|
| Text
|
CONFSERV_CONNECTING_EVENT: <informational_message>
|
| Attributes
|
<informational_message> - A message updating the Configuration Server status.
|
| Description
|
The Configuration Server connection with Data Loader has been restored.
|
| Alarm Advisory
|
This is the cancel event for 107-60706.
|
| Actions
|
No action required.
|
