Before you begin GIM deployment
Contents
Find out what to do before deploying GIM.
Limitations and assumptions
Not applicable
Download the Helm charts
GIM and GIM monitoring are the only services that run in the GIM Docker container. The Helm charts included with the GIM release provision GIM and any Kubernetes infrastructure necessary for GIM to run.
See Helm charts and containers for Genesys Info Mart for the Helm chart version you must download for your release.
For information about how to download the Helm charts, see Downloading your Genesys Multicloud CX containers.
Third-party prerequisites
For information about setting up your Genesys Multicloud CX private edition platform, see Software requirements.
The following table lists the third-party prerequisites for GIM.
| Name | Version | Purpose | Notes |
|---|---|---|---|
| PostgreSQL | 11.x | Relational database. | You must create the Info Mart ETL database (see below). |
| Kafka | 2.x | Message bus. |
Storage requirements
Network requirements
Browser requirements
Not applicable
Genesys dependencies
The following Genesys Multicloud CX microservices must be deployed before you deploy GCA:
- GIM Stream Processor (GSP)
- GIM Config Adapter (GCA)
For detailed information about the correct order of services deployment, see Order of services deployment.
GDPR support
Create the Info Mart database
Use any database management tool to create the Info Mart ETL database and user.
For example, using the pgadmin tool in postgres:
