Workforce Engagement - Maturity Level for Genesys Engage on-premises

This topic is part of the manual Genesys Multicloud CX Maturity Level for version Current of Genesys Use Cases.

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Consistent	Defined	Differentiated
EE01 - Genesys Workforce Scheduling for Voice EE03 - Genesys Shrinkage Management EE07 - Genesys Voice Recording EE10-A - Genesys Employee Schedule Preferences EE10-B - Genesys Employee Schedule Preferences EE10-C - Genesys Employee Schedule Preferences EE10-D - Genesys Employee Schedule Preferences EE13 - Genesys Skills Assessment EE14 - Genesys Performance Management EE15 - Genesys Proficiency Development EE16 - Genesys Skills Management EE17 - Genesys Outsourcer Management EE19 - Genesys Compliance Certification EE20 - Genesys Employee Onboarding EE21 - Genesys IVR Recording EE22 - Genesys Speech Analytics EE25 - Genesys Text and Speech Analytics for Compliance	EE02 - Genesys Omnichannel Workforce Scheduling EE04 - Genesys Schedule-based Routing EE08 - Genesys Voice and Screen Recording EE09 - Genesys Quality Management EE23 - Genesys Advanced Text and Speech Analytics EE24 - Genesys Text and Speech Analytics for Customer Service EE26 - Genesys Back-office Scheduling EE28 - Genesys Task-based Scheduling EE29 - Genesys Compliance Recording EE30 - Genesys Selective Recording	EE11 - Genesys Shift Bidding EE12 - Genesys Training and Activity Scheduling EE27 - Genesys WFM Third-Party Integration