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{{MintyDocsProduct
 
{{MintyDocsProduct
 +
|WithTabber=
 +
|UserFunctions=
 
|displayname=Email
 
|displayname=Email
 
|contentarea=PureEngage
 
|contentarea=PureEngage
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|MintyDocsProductLandingSections={{MintyDocsProductLandingSections
 
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections
 
|Platform=PureEngage
 
|Platform=PureEngage
−
|Type=Agent Features
+
|Type=Get Started
−
|Title=Agent
+
|Title=How email works
−
|Links=* [https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADTeamCommunicator Send a new email]
+
|Description=
−
* [https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADemail Reply to an email]
+
|Links={{Link-Standalone|topic=PEC-Email/HIW}}
 +
|Columns=No
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
 
|Platform=PureEngage
 
|Platform=PureEngage
−
|Type=Supervisor Features
+
|Type=Release Notes
−
|Title=Supervisor
+
|Title=
−
|Links=* [https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADsuper#rev Monitor and review agent emails]
+
|Description=
−
* [https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADTeamCommunicator Send a new email]
+
|Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/RN/AD Agent Desktop Release Notes]
−
* [https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADemail Reply to an email]
+
|Columns=
−
* [https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADsuper#MyTeamWorkbins Manage workbins]
 
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
 
|Platform=PureEngage
 
|Platform=PureEngage
 
|Type=Install and Config
 
|Type=Install and Config
 
|Title=Administrator
 
|Title=Administrator
−
|Links=* [https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/umgrEmail Email options]
+
|Description=
−
* [https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/SendEmail Route emails]
+
|Links=*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Email_options}}
−
* [https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/DigEmailAddress Manage email addresses]
+
*{{Link-AnywhereElse|product=PEC-ROU|version=Current|manual=Designer|topic=SendEmail|display text=Route email}}
 +
*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Email_addresses_and_mailboxes|display text=Manage email addresses}}
 +
|Columns=
 +
}}{{MintyDocsProductLandingSections
 +
|Platform=PureEngage
 +
|Type=Supervisor Features
 +
|Title=Supervisor
 +
|Description=
 +
|Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADsuper#rev Monitor and review agent emails]
 +
*[https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADTeamCommunicator Send a new email]
 +
*[https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADemail Reply to an email]
 +
*[https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADsuper#MyTeamWorkbins Manage workbins]
 +
|Columns=
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
 
|Platform=PureEngage
 
|Platform=PureEngage
−
|Type=Release Notes
+
|Type=Agent Features
−
|Links=* [https://docs.genesys.com/Documentation/PSAAS/Public/RN/AD Agent Desktop Release Notes]
+
|Title=Agent
 +
|Description=
 +
|Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADTeamCommunicator Send a new email]
 +
*[https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADemail Reply to an email]
 +
|Columns=
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
 
|Platform=PureEngage
 
|Platform=PureEngage
 
|Type=Developer Resources
 
|Type=Developer Resources
 
|Title=Developer
 
|Title=Developer
−
|Links=* [https://developer.genesyscloud.com/ Developer Center]
+
|Description=
 +
|Links=*[https://developer.genesyscloud.com/ Developer Center]
 +
|Columns=
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
 
|Platform=PureEngage
 
|Platform=PureEngage
 
|Type=Additional Resources
 
|Type=Additional Resources
−
|Links=* [https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADVideos Agent Desktop videos]
+
|Title=
−
* [https://docs.genesys.com/Documentation:Videos-cloud Videos]
+
|Description=
−
* [https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 PureEngage Cloud community]
+
|Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADVideos Agent Desktop videos]
−
* [https://genesyspartner.force.com/customercare/GenesysSearchExternal#t=CustomerCareArticles&sort=relevancy&f:@sfkbdccloudproductexpanded=%5BAll%7CBusiness%2FEnterprise%20Edition%7CConfiguration%20Environment,All%7CBusiness%2FEnterprise%20Edition%7CChat%20%2F%20Email%5D Email-related Knowledge Base articles]
+
*[https://docs.genesys.com/Documentation:Videos-cloud Videos]
 +
*[https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 PureEngage Cloud community]
 +
*[https://genesyspartner.force.com/customercare/GenesysSearchExternal#t=CustomerCareArticles&sort=relevancy&f:@sfkbdccloudproductexpanded=%5BAll%7CBusiness%2FEnterprise%20Edition%7CConfiguration%20Environment,All%7CBusiness%2FEnterprise%20Edition%7CChat%20%2F%20Email%5D Email-related Knowledge Base articles]
 +
|Columns=
 
}}
 
}}
−
 
 
}}
 
}}

Revision as of 17:24, June 1, 2020

Click on any of the following to see the documentation for that version:

GetStarted.png

How email works

How email works

ReleaseNotes.png

Release Notes

InstallConfig.png

Administrator

Email classic

Engage cloud Email

Supervisor.png

Supervisor

AgentLanding.png

Agent

DeveloperResources.png

Developer

AdditionalResources.png

Additional Resources

Retrieved from "https://all.docs.genesys.com/PEC-Email (2025-06-20 20:50:51)"
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