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Revision as of 13:46, January 17, 2020
This topic is part of the manual Genesys Predictive Routing Deployment and Operations Guide for version 9.0.0 of Genesys Predictive Routing.
Use the Excel worksheet linked below to calculate hardware sizing guidelines for the on-premises GPR components in your environment.
Related documentation:
How to fill out the Sizing worksheet
The worksheet has three user input fields (filled in yellow):
- Inbound Call Rate in seconds (Interaction Rate)
- Average Handling Time (in seconds)
- Average Waiting Time in Queue (in seconds)
Macros in the document then automatically calculate the sizing requirements for your environment.
If the URS CPU% is calculated to exceed 80%, the spreadsheet displays an error message.
Click here for the worksheet: Genesys Predictive Routing sizing worksheet
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