Difference between revisions of "PEC-Admin/Current/Admin/Popular tasks"

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Revision as of 12:03, July 15, 2020

This topic is part of the manual Cloud Basics for Administrators for version Current of Administrator.


Find out how to perform common administrator tasks in Genesys Engage.

Administrators use these topics most often:

  1. Create agents, administrators, and supervisors
  2. Add skills
  3. Manage agent groups
  4. Manage voicemail
  5. Modify business controls
  6. Manage media resources
  7. Generate historical reports
  8. Generate and use real-time reports
  9. Configure compliance rules
  10. Manage campaigns
Retrieved from "https://all.docs.genesys.com/PEC-Admin/Current/Admin/Popular_tasks (2025-06-20 07:27:46)"
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