Difference between revisions of "PEC-Email"

Revision as of 17:38, June 1, 2020

Click on any of the following to see the documentation for that version:

Current

How email works

Release Notes

Administrator

Email classic

Engage cloud Email

Supervisor

Agent

Developer

Developer Center

Additional Resources

@@ Line 36: / Line 36: @@
 |Title=Supervisor
 |Description=
-|Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADsuper#rev Monitor and review agent emails]
+|Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Supervisor|topic=ADsuper|anchor=rev|display text=Monitor and review agent emails}}
-*[https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADTeamCommunicator Send a new email]
+*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Supervisor|topic=ADsuper|anchor=approve|display text=Approve agent emails}}
-*[https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADemail Reply to an email]
+*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Supervisor|topic=ADsuper|anchor=MyTeamWorkbins.3F|display text=Manage workbins}}
-*[https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADsuper#MyTeamWorkbins Manage workbins]
+|Columns=No
-|Columns=
 }}{{MintyDocsProductLandingSections
 |Platform=PureEngage
@@ Line 46: / Line 45: @@
 |Title=Agent
 |Description=
-|Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADTeamCommunicator Send a new email]
+|Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADTeamCommunicator|anchor=CallingandEmailing|display text=Send a new email}}
-*[https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADemail Reply to an email]
+*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADemail|display text=Reply to an email}}
-|Columns=
+|Columns=No
 }}{{MintyDocsProductLandingSections
 |Platform=PureEngage
@@ Line 61: / Line 60: @@
 |Title=
 |Description=
-|Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADVideos Agent Desktop videos]
+|Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADVideos|display text=Agent Desktop videos}}
-*[https://docs.genesys.com/Documentation:Videos-cloud Videos]
 *[https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 PureEngage Cloud community]
 *[https://genesyspartner.force.com/customercare/GenesysSearchExternal#t=CustomerCareArticles&sort=relevancy&f:@sfkbdccloudproductexpanded=%5BAll%7CBusiness%2FEnterprise%20Edition%7CConfiguration%20Environment,All%7CBusiness%2FEnterprise%20Edition%7CChat%20%2F%20Email%5D Email-related Knowledge Base articles]