Difference between revisions of "PE-GPR/9.0.0/Deployment/envPrereqs"
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|Context=Genesys Predictive Routing (GPR) includes several components. This topic provides an overview of the prerequisite hardware and software required to run each component. | |Context=Genesys Predictive Routing (GPR) includes several components. This topic provides an overview of the prerequisite hardware and software required to run each component. | ||
It also includes an {{Link-SomewhereInThisManual|topic=envPrereqs|anchor=interop|display text=interoperability table}}, showing which versions of the Genesys components required to run an end-to-end GPR solution are compatible.{{NoteFormat|In addition to the prerequisites noted here, see the [https://docs.genesys.com/Documentation:System:SOE:GPM:Current ''Genesys Supported Operating Environment Reference Guide''], which provides operating system, database, and browser requirements information for most Genesys products.}} | It also includes an {{Link-SomewhereInThisManual|topic=envPrereqs|anchor=interop|display text=interoperability table}}, showing which versions of the Genesys components required to run an end-to-end GPR solution are compatible.{{NoteFormat|In addition to the prerequisites noted here, see the [https://docs.genesys.com/Documentation:System:SOE:GPM:Current ''Genesys Supported Operating Environment Reference Guide''], which provides operating system, database, and browser requirements information for most Genesys products.}} | ||
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|Section={{Section | |Section={{Section | ||
|sectionHeading=The GPR components: hardware and software requirements | |sectionHeading=The GPR components: hardware and software requirements | ||
|anchor=HardwareandSoftwareRequirements | |anchor=HardwareandSoftwareRequirements | ||
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|structuredtext={{Link-SomewhereInThisManual|topic=envPrereqs|anchor=ascPrereqs|display text='''Data Loader'''}} | |structuredtext={{Link-SomewhereInThisManual|topic=envPrereqs|anchor=ascPrereqs|display text='''Data Loader'''}} | ||
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*Data Loader must be deployed on a host that has no other instances of Local Control Agent installed. | *Data Loader must be deployed on a host that has no other instances of Local Control Agent installed. | ||
| − | {{Link-SomewhereInThisManual|topic=envPrereqs|anchor=subsPrereqs|display text='''URS Strategy | + | {{Link-SomewhereInThisManual|topic=envPrereqs|anchor=subsPrereqs|display text='''URS Strategy Subroutines'''}} |
| − | * | + | *Out-of-the-box strategy subroutines to use with your Genesys routing components. Genesys Predictive Routing includes a set of subroutines created for use with Universal Routing Server (URS) and Interaction Routing Designer (IRD). |
{{Link-SomewhereInThisManual|topic=envPrereqs|anchor=Reporting|display text='''Genesys Reporting Integration'''}} | {{Link-SomewhereInThisManual|topic=envPrereqs|anchor=Reporting|display text='''Genesys Reporting Integration'''}} | ||
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*Internet Explorer - IE 11 | *Internet Explorer - IE 11 | ||
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|structuredtext=The following table lists the hardware and software requirements that should be in place before starting your deployment.{{AnchorDiv|jopPrereqs}} | |structuredtext=The following table lists the hardware and software requirements that should be in place before starting your deployment.{{AnchorDiv|jopPrereqs}} | ||
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*CentOS Linux 7 (64-bit) | *CentOS Linux 7 (64-bit) | ||
| + | *Red Hat Enterprise Linux Server release 7.7 | ||
{{!}}{{!}} | {{!}}{{!}} | ||
{{!}}- | {{!}}- | ||
{{!}}{{!}}Docker | {{!}}{{!}}Docker | ||
{{!}}{{!}}docker-ce version 18.09.2 or higher; OR docker-ee 18.09.2 or higher | {{!}}{{!}}docker-ce version 18.09.2 or higher; OR docker-ee 18.09.2 or higher | ||
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|sectionHeading=Interoperability | |sectionHeading=Interoperability | ||
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|structuredtext=Among GPR components: | |structuredtext=Among GPR components: | ||
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Revision as of 17:59, March 6, 2020
This topic is part of the manual Genesys Predictive Routing Deployment and Operations Guide for version 9.0.0 of Genesys Predictive Routing.
Contents
Genesys Predictive Routing (GPR) includes several components. This topic provides an overview of the prerequisite hardware and software required to run each component.
It also includes an interoperability table, showing which versions of the Genesys components required to run an end-to-end GPR solution are compatible.Important
In addition to the prerequisites noted here, see the Genesys Supported Operating Environment Reference Guide, which provides operating system, database, and browser requirements information for most Genesys products.Related documentation:
The GPR components: hardware and software requirements
- Connects to Configuration Server to read the Data Loader Application object, which includes the configuration for your Datasets.
- Connects to the Genesys Info Mart Database to upload interaction data; enables upload of customer and outcome data from CSV files.
- Data Loader is deployed in a Docker container. See environment prerequisites and supported versions for your Docker deployment for specific requirements.
- To achieve HA, Data Loader uses a primary/backup HA architecture. Failover is controlled by Local Control Agent, which is deployed in the Docker container with Data Loader. See Deploy Data Loader for details.
- Data Loader must be deployed on a host that has no other instances of Local Control Agent installed.
- Out-of-the-box strategy subroutines to use with your Genesys routing components. Genesys Predictive Routing includes a set of subroutines created for use with Universal Routing Server (URS) and Interaction Routing Designer (IRD).
- Configure GPR and your historical reporting components to ensure that the required data, in the form of key-value pairs, is made available to support Genesys historical reporting on GPR performance and outcomes.
Important Considerations Related to Docker
- You might need an active internet connection to download additional libraries when installing Docker.
- The GPR uses CentOS 7 as the base Docker image.
- To operate correctly in a Docker environment, SELinux (Security Enhanced Linux) should be disabled or running in permissive mode. For instructions, see How to disable SELinux on the Linux web site.
- If you are deploying components in Docker containers in an HA architecture, the system clocks on all target servers must be synchronized. You can use Network Time Protocol (NTP) for this.
Supported Browsers
- Chrome - Latest and one previous
- Internet Explorer - IE 11
System requirements and required components/versions
The following table lists the hardware and software requirements that should be in place before starting your deployment.
| Data Loader | ||
|---|---|---|
| Hardware/Software Type | Requirement | Comments |
| OS |
|
|
| Docker | docker-ce version 18.09.2 or higher; OR docker-ee 18.09.2 or higher | |
| RAM | 1 GB | |
| Configuration Server | 8.1.300.36 or higher | |
| Message Server—for logging | 8.1.300.11 or higher |
|
| URS Strategy Subroutines | ||
| Hardware/Software Type | Requirement | Comments |
| See the Genesys Predictive Routing Sizing Worksheet to calculate the memory and CPU requirements for URS when using Predictive Routing. | ||
Interoperability
Among GPR components:
| GPR Component | Requirement | Comments |
|---|---|---|
| Data Loader | Requires GPR Hybrid environment |
For Routing using the URS Strategy Subroutines:
| Hardware/Software Type | Requirement | Comments |
|---|---|---|
| Universal Routing Server | 8.1.400.60 or higher | Requires a connection to Stat Server 8.5.108.18 or higher |
| Interaction Routing Designer | 8.1.400.39 or higher |
For integration with Genesys Reporting:
| Hardware/Software Type | Requirement | Comments |
|---|---|---|
| Genesys Predictive Routing | 9.0.016 or higher | |
| Interaction Concentrator | 8.1.5 or higher | |
| Genesys Info Mart | 8.5.014.19 or higher | |
| Reporting and Analytics Aggregates | 8.5.010.01 or higher | |
| Genesys Interactive Insights/GCXI | 9.0.012.01 or higher |
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