Difference between revisions of "PEC-Email"

Latest revision as of 19:19, July 28, 2022

Click on any of the following to see the documentation for that version:

Current

How email works

Release Notes

Administrator

Email classic

Engage cloud Email

Supervisor

Agent

Developer

Developer Center

Additional Resources

@@ Line 1: / Line 1: @@
 {{MintyDocsProduct
 |displayname=Email
-|contentarea=Multicloud
+|contentarea=Genesys Multicloud CX
 |landingpage=No
-|definition=Genesys Engage email incorporates email interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs.
+|definition=Genesys Multicloud CX email incorporates email interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs.
 |ComingSoon=Yes
 |MintyDocsProductLandingSections={{MintyDocsProductLandingSections
@@ Line 14: / Line 14: @@
 |Platform=GenesysEngage-cloud
 |Type=Release Notes
-|Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/RN/AD Agent Desktop Release Notes]
+|Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/RN/AD Agent Workspace Release Notes]
 *[https://docs.genesys.com/Documentation/PSAAS/draft/RN/EngageCloudEmail Engage cloud Email Release Notes]
 }}{{MintyDocsProductLandingSections
@@ Line 55: / Line 55: @@
 |Platform=GenesysEngage-cloud
 |Type=Additional Resources
-|Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADVideos|display text=Agent Desktop videos}}
+|Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADVideos|display text=Agent Workspace videos}}
 *[https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 Genesys Multicloud CX community]
 *[https://genesyspartner.force.com/customercare/GenesysSearchExternal#t=CustomerCareArticles&sort=relevancy&f:@sfkbdccloudproductexpanded=%5BAll%7CBusiness%2FEnterprise%20Edition%7CConfiguration%20Environment,All%7CBusiness%2FEnterprise%20Edition%7CChat%20%2F%20Email%5D Email-related Knowledge Base articles]