Difference between revisions of "PEC-Email"

Revision as of 20:40, November 6, 2020

Click on any of the following to see the documentation for that version:

Current

How email works

Release Notes

Administrator

Email classic

Engage cloud Email

Supervisor

Agent

Developer

Developer Center

Additional Resources

@@ Line 1: / Line 1: @@
 {{MintyDocsProduct
-|Type=Feature
-|WithTabber=
-|UserFunctions=
 |displayname=Email
 |contentarea=Multicloud
 |landingpage=No
 |definition=Genesys Engage email incorporates email interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs.
-|Platform=GenesysEngage-cloud
 |ComingSoon=No
 |MintyDocsProductLandingSections={{MintyDocsProductLandingSections
@@ Line 13: / Line 9: @@
 |Type=Get Started
 |Title=How email works
-|Description=
 |Links={{Link-Standalone|topic=PEC-Email/HIW}}
 |Columns=No
@@ Line 19: / Line 14: @@
 |Platform=GenesysEngage-cloud
 |Type=Release Notes
-|Title=
-|Description=
 |Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/RN/AD Agent Desktop Release Notes]
-|Columns=
 }}{{MintyDocsProductLandingSections
 |Platform=GenesysEngage-cloud
 |Type=Install and Config
 |Title=Administrator
-|Description=
 |Links=*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Email_options|display text=Email channel options}}
-*{{Link-AnywhereElse|product=PEC-ROU|version=Current|manual=Designer|topic=SendEmail|display text=Route email}}
 *{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Email_addresses_and_mailboxes|display text=Manage email addresses}}
-|Columns=
 }}{{MintyDocsProductLandingSections
 |Platform=GenesysEngage-cloud
 |Type=Supervisor Features
 |Title=Supervisor
-|Description=
 |Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Supervisor|topic=ADsuper|anchor=rev|display text=Monitor and review agent emails}}
 *{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Supervisor|topic=ADsuper|anchor=approve|display text=Approve agent emails}}
-*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Supervisor|topic=ADsuper|anchor=MyTeamWorkbins.3F|display text=Manage workbins}}
+*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Supervisor|topic=ADsuper|anchor=MyTeamWorkbins|display text=Manage workbins}}
+*{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIEmail|display text=View historical reports}}
 |Columns=No
 }}{{MintyDocsProductLandingSections
@@ Line 45: / Line 34: @@
 |Type=Agent Features
 |Title=Agent
-|Description=
 |Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADTeamCommunicator|anchor=CallingandEmailing|display text=Send a new email}}
 *{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADemail|display text=Reply to an email}}
@@ Line 53: / Line 41: @@
 |Type=Developer Resources
 |Title=Developer
-|Description=
 |Links=*[https://developer.genesyscloud.com/ Developer Center]
-|Columns=
 }}{{MintyDocsProductLandingSections
 |Platform=GenesysEngage-cloud
 |Type=Additional Resources
-|Title=
-|Description=
 |Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADVideos|display text=Agent Desktop videos}}
 *[https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 Genesys Engage cloud community]
 *[https://genesyspartner.force.com/customercare/GenesysSearchExternal#t=CustomerCareArticles&sort=relevancy&f:@sfkbdccloudproductexpanded=%5BAll%7CBusiness%2FEnterprise%20Edition%7CConfiguration%20Environment,All%7CBusiness%2FEnterprise%20Edition%7CChat%20%2F%20Email%5D Email-related Knowledge Base articles]
-|Columns=
 }}
+|Type=Feature
+|Platform=GenesysEngage-cloud
 }}