From Genesys Documentation
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'''Click here for the worksheet:''' {{Repository|GPRSizingGuide.xlsm||Genesys Predictive Routing sizing worksheet}} | '''Click here for the worksheet:''' {{Repository|GPRSizingGuide.xlsm||Genesys Predictive Routing sizing worksheet}} | ||
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Latest revision as of 13:27, September 22, 2020
Difference between revisions of "PE-GPR/9.0.0/Deployment/sizing"
Use the Excel worksheet linked below to calculate hardware sizing guidelines for the on-premises GPR components in your environment.
Related documentation:
How to fill out the Sizing worksheet
The worksheet has three user input fields (filled in yellow):
- Inbound Call Rate in seconds (Interaction Rate)
- Average Handling Time (in seconds)
- Average Waiting Time in Queue (in seconds)
Macros in the document then automatically calculate the sizing requirements for your environment.
If the URS CPU% is calculated to exceed 80%, the spreadsheet displays an error message.
Click here for the worksheet: Genesys Predictive Routing sizing worksheet
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