From Genesys Documentation
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{{MintyDocsProduct | {{MintyDocsProduct | ||
| + | |WithTabber= | ||
| + | |UserFunctions= | ||
|displayname=Email | |displayname=Email | ||
|contentarea=PureEngage | |contentarea=PureEngage | ||
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|MintyDocsProductLandingSections={{MintyDocsProductLandingSections | |MintyDocsProductLandingSections={{MintyDocsProductLandingSections | ||
|Platform=PureEngage | |Platform=PureEngage | ||
| − | |Type= | + | |Type=Get Started |
| − | |Title= | + | |Title=How email works |
| − | |Links= | + | |Description= |
| − | + | |Links={{Link-Standalone|topic=PEC-Email/HIW}} | |
| + | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=PureEngage | |Platform=PureEngage | ||
| − | |Type= | + | |Type=Release Notes |
| − | |Title= | + | |Title= |
| − | |Links=* [https://docs.genesys.com/Documentation/PSAAS/Public/ | + | |Description= |
| − | + | |Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/RN/AD Agent Desktop Release Notes] | |
| − | + | |Columns= | |
| − | |||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=PureEngage | |Platform=PureEngage | ||
|Type=Install and Config | |Type=Install and Config | ||
|Title=Administrator | |Title=Administrator | ||
| − | |Links=* [https://docs.genesys.com/Documentation/PSAAS/Public/ | + | |Description= |
| − | * [https://docs.genesys.com/Documentation/PSAAS/Public/ | + | |Links=*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Email_options}} |
| − | * [https://docs.genesys.com/Documentation/PSAAS/Public/ | + | *{{Link-AnywhereElse|product=PEC-ROU|version=Current|manual=Designer|topic=SendEmail|display text=Route email}} |
| + | *{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Email_addresses_and_mailboxes|display text=Manage email addresses}} | ||
| + | |Columns= | ||
| + | }}{{MintyDocsProductLandingSections | ||
| + | |Platform=PureEngage | ||
| + | |Type=Supervisor Features | ||
| + | |Title=Supervisor | ||
| + | |Description= | ||
| + | |Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADsuper#rev Monitor and review agent emails] | ||
| + | *[https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADTeamCommunicator Send a new email] | ||
| + | *[https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADemail Reply to an email] | ||
| + | *[https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADsuper#MyTeamWorkbins Manage workbins] | ||
| + | |Columns= | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=PureEngage | |Platform=PureEngage | ||
| − | |Type= | + | |Type=Agent Features |
| − | |Links=* [https://docs.genesys.com/Documentation/PSAAS/Public/ | + | |Title=Agent |
| + | |Description= | ||
| + | |Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADTeamCommunicator Send a new email] | ||
| + | *[https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADemail Reply to an email] | ||
| + | |Columns= | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=PureEngage | |Platform=PureEngage | ||
|Type=Developer Resources | |Type=Developer Resources | ||
|Title=Developer | |Title=Developer | ||
| − | |Links=* [https://developer.genesyscloud.com/ Developer Center] | + | |Description= |
| + | |Links=*[https://developer.genesyscloud.com/ Developer Center] | ||
| + | |Columns= | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=PureEngage | |Platform=PureEngage | ||
|Type=Additional Resources | |Type=Additional Resources | ||
| − | |Links=* [https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADVideos Agent Desktop videos] | + | |Title= |
| − | * [https://docs.genesys.com/Documentation:Videos-cloud Videos] | + | |Description= |
| − | * [https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 PureEngage Cloud community] | + | |Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADVideos Agent Desktop videos] |
| − | * [https://genesyspartner.force.com/customercare/GenesysSearchExternal#t=CustomerCareArticles&sort=relevancy&f:@sfkbdccloudproductexpanded=%5BAll%7CBusiness%2FEnterprise%20Edition%7CConfiguration%20Environment,All%7CBusiness%2FEnterprise%20Edition%7CChat%20%2F%20Email%5D Email-related Knowledge Base articles] | + | *[https://docs.genesys.com/Documentation:Videos-cloud Videos] |
| + | *[https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 PureEngage Cloud community] | ||
| + | *[https://genesyspartner.force.com/customercare/GenesysSearchExternal#t=CustomerCareArticles&sort=relevancy&f:@sfkbdccloudproductexpanded=%5BAll%7CBusiness%2FEnterprise%20Edition%7CConfiguration%20Environment,All%7CBusiness%2FEnterprise%20Edition%7CChat%20%2F%20Email%5D Email-related Knowledge Base articles] | ||
| + | |Columns= | ||
}} | }} | ||
| − | |||
}} | }} | ||
Revision as of 17:24, June 1, 2020
Click on any of the following to see the documentation for that version:
How email works
Administrator
Email classic
Engage cloud Email
Developer
Additional Resources
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