Difference between revisions of "UseCases/Current/PureConnect/EE23"
From Genesys Documentation
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|Title=Genesys Advanced Text and Speech Analytics | |Title=Genesys Advanced Text and Speech Analytics | ||
|Offering=PureConnect | |Offering=PureConnect | ||
| + | |SMART_Benefits= | ||
|UCIntro=The Optimizer Use Case for PureConnect is not available. Please reference the [https://repository.docs.genesys.com/Draft:UseCases/Current/PureEngage/EE23 Genesys Advanced Text and Speech Analytics (EE23) for PureEngage] product and use case as a Workforce Engagement Management option. | |UCIntro=The Optimizer Use Case for PureConnect is not available. Please reference the [https://repository.docs.genesys.com/Draft:UseCases/Current/PureEngage/EE23 Genesys Advanced Text and Speech Analytics (EE23) for PureEngage] product and use case as a Workforce Engagement Management option. | ||
| + | |UCOverview= | ||
| + | |UCSummary= | ||
| + | |Description= | ||
|PainPoints=*Issues with first contact resolution, call volume, repeat calls or handle time reduction, customer satisfaction of Net Promoter Score | |PainPoints=*Issues with first contact resolution, call volume, repeat calls or handle time reduction, customer satisfaction of Net Promoter Score | ||
*Wide variation in agent performance at an individual level or across team, regions, in-house and outsourced resources | *Wide variation in agent performance at an individual level or across team, regions, in-house and outsourced resources | ||
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*Continuously driving operational improvement based on ongoing analysis of calls and able to demonstrate the impact of improvements made | *Continuously driving operational improvement based on ongoing analysis of calls and able to demonstrate the impact of improvements made | ||
*Faster to react to changing business circumstances, emerging trends, seasonality, and unexpected or recurring events. | *Faster to react to changing business circumstances, emerging trends, seasonality, and unexpected or recurring events. | ||
| + | |BuyerPersonas= | ||
| + | |QualifyingQuestions= | ||
| + | |MaturityLevel=Defined | ||
| + | |SellableItems= | ||
| + | |CloudAssumptions= | ||
| + | |CloudAssumptionsAdditional_Sales= | ||
| + | |PremiseAssumptions= | ||
| + | |PremiseAssumptionsAdditional_Sales= | ||
| + | |BusinessImageFlow= | ||
| + | |BusinessLogic= | ||
| + | |DistributionImageFlow= | ||
| + | |DistributionLogic= | ||
| + | |CustomerInterfaceRequirements= | ||
| + | |AgentDeskRequirements= | ||
| + | |RealTimeReporting= | ||
| + | |HistoricalReporting= | ||
| + | |GeneralAssumptions= | ||
| + | |CustomerAssumptions= | ||
| + | |RequiresAll= | ||
| + | |RequiresOr= | ||
| + | |Optional= | ||
| + | |Exceptions= | ||
| + | |SMART_PremiseAssumptions= | ||
| + | |PremiseAssumptionsAdditional= | ||
| + | |SMART_CloudAssumptions= | ||
| + | |CloudAssumptionsAdditional= | ||
| + | |SMART_HybridAssumptions= | ||
| + | |Requires= | ||
| + | |Conditions= | ||
|DocVersion=V 1.0.0 | |DocVersion=V 1.0.0 | ||
}} | }} | ||
Revision as of 13:51, April 15, 2020
Important
The Optimizer Use Case for PureConnect is not available. Please reference the Genesys Advanced Text and Speech Analytics (EE23) for PureEngage product and use case as a Workforce Engagement Management option.Achieve deeper operational insights with speech and text Analytics
What's the challenge?
There's a lot of dialog that resides in your recorded voice calls and digital interactions. How do you make that data actionable and help improve your operational and strategic goals?
What's the solution?
Automate the transcription of your voice and digital interactions, including tools for deeper analysis and trending.
Other offerings:
Contents
Use Case Overview
Story and Business Context
Use Case Benefits*
The following benefits are based on benchmark information captured from Genesys customers and may vary based on industry, lines of business or Genesys product line: Info needed.
*You can sort all use cases according to their stated benefits here: Sort by benefits
Summary
Use Case Definition
Info needed.
Business and Distribution Logic
Business Logic
User Interface & Reporting
Reporting
Customer-facing Considerations
Interdependencies
All required, alternate, and optional use cases are listed here, as well as any exceptions.
| All of the following required: | At least one of the following required: | Optional | Exceptions |
|---|---|---|---|
| None | None | None | None |
Document Version
- Version V 1.0.0 last updated April 15, 2020
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