User contributions
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- 16:14, August 7, 2024 (diff | hist) . . (-1) . . CE45/Canonical (current)
- 14:23, August 7, 2024 (diff | hist) . . (+49) . . CE45/Canonical
- 14:15, August 7, 2024 (diff | hist) . . (-3) . . CE45/Canonical
- 14:14, August 7, 2024 (diff | hist) . . (+1,422) . . N CE45/Canonical (Created page with "{{SMART Meta |ID=CE45 |SolutionCategory=CE |Solution=Digital |Title=Genesys Contact Center Orchestration |Subtitle=TBD }} {{SMART Canonical |PlatformChallenge=Increasingly, co...")
- 14:13, August 7, 2024 (diff | hist) . . (+6,954) . . N UseCases/Current/GenesysCloud/CE45 (Created page with "{{SMART UseCase |ID=CE45 |Title=Genesys Contact Center Orchestration |Offering=GenesysCloud |SMART_Benefits={{SMART Benefits |UCBenefitID=Improved Containment Rate |UCBenefit=...") (current)
- 10:56, July 16, 2024 (diff | hist) . . (+9,672) . . N UseCases/Current/GenesysCloud/EE32 (Created page with "{{SMART UseCase |ID=EE32 |Title=Genesys Agent Copilot |Offering=GenesysEngage-onpremises |SMART_Benefits={{SMART Benefits |UCBenefitID=Improved Employee Utilization |UCBenefit...") (current)
- 10:55, July 16, 2024 (diff | hist) . . (-1,895) . . EE32/Canonical (current)
- 16:58, April 4, 2024 (diff | hist) . . (+48) . . UseCases/Current/GenesysCloud/BO01 (current)
- 16:15, April 4, 2024 (diff | hist) . . (-54) . . UseCases/Current/GenesysCloud/BO01
- 14:27, July 20, 2023 (diff | hist) . . (-2) . . UseCases/Current/GenesysCloud/CE16 (current)
- 10:07, May 26, 2023 (diff | hist) . . (+779) . . UseCases/Current/GenesysCloud/WE01 (current)
- 09:48, May 9, 2023 (diff | hist) . . (-44) . . UseCases/Current/GenesysCloud/WE01
- 12:00, April 4, 2023 (diff | hist) . . (+511) . . UseCases/Current/GenesysCloud/CE11 (UCC: Updated Business Logic based on PM Review) (current)
- 09:55, March 14, 2023 (diff | hist) . . (+1,121) . . UseCases/Current/GenesysCloud/EE31 (UCC: Use Case will now cover native Genesys Agent Assist product) (current)
- 11:06, December 9, 2022 (diff | hist) . . (-868) . . UseCases (Published) (current)
- 11:06, December 9, 2022 (diff | hist) . . (-796) . . Draft:UseCases (current)
- 12:35, November 22, 2022 (diff | hist) . . (+2,471) . . UseCases/Current/GenesysCloud/CE12 (UCC: Republished use case to include email capabilities) (current)
- 12:57, November 21, 2022 (diff | hist) . . (+31) . . CE12/Canonical (current)
- 09:35, November 18, 2022 (diff | hist) . . (+951) . . UseCases/Current/GenesysCloud/WE03 (current)
- 17:47, November 9, 2022 (diff | hist) . . (-292) . . UseCases/Current/PureConnect/CE16 (UCC: Removed references to Multicloud CX) (current)
- 16:28, November 8, 2022 (diff | hist) . . (-31) . . UseCases/Current/GenesysEngage-onpremises/SL06 (UCC: Removed references to Multicloud CX) (current)
- 16:19, November 8, 2022 (diff | hist) . . (-394) . . UseCases/Current/GenesysEngage-onpremises/EE25 (UCC: Removed references to Multicloud CX) (current)
- 16:16, November 8, 2022 (diff | hist) . . (-411) . . UseCases/Current/GenesysEngage-onpremises/EE24 (UCC: Removed references to Multicloud CX) (current)
- 16:08, November 8, 2022 (diff | hist) . . (-402) . . UseCases/Current/GenesysEngage-onpremises/EE23 (UCC: Removed references to Multicloud CX) (current)
- 16:05, November 8, 2022 (diff | hist) . . (-336) . . UseCases/Current/GenesysEngage-onpremises/EE22 (UCC: Removed references to Multicloud CX) (current)
- 15:21, November 8, 2022 (diff | hist) . . (-412) . . UseCases/Current/GenesysEngage-onpremises/EE11 (UCC: Removed references to Multicloud CX) (current)
- 15:19, November 8, 2022 (diff | hist) . . (-408) . . UseCases/Current/GenesysEngage-onpremises/EE10-D (UCC: Removed references to Multicloud CX) (current)
- 15:17, November 8, 2022 (diff | hist) . . (-408) . . UseCases/Current/GenesysEngage-onpremises/EE10-C (UCC: Removed references to Multicloud CX) (current)
- 15:15, November 8, 2022 (diff | hist) . . (-408) . . UseCases/Current/GenesysEngage-onpremises/EE10-B (UCC: Removed references to Multicloud CX) (current)
- 15:13, November 8, 2022 (diff | hist) . . (-408) . . UseCases/Current/GenesysEngage-onpremises/EE10-A (UCC: Removed references to Multicloud CX) (current)
- 15:10, November 8, 2022 (diff | hist) . . (-460) . . UseCases/Current/GenesysEngage-onpremises/EE03 (UCC: Removed references to Multicloud CX) (current)
- 15:07, November 8, 2022 (diff | hist) . . (-460) . . UseCases/Current/GenesysEngage-onpremises/EE02 (UCC: Removed references to Multicloud CX) (current)
- 15:04, November 8, 2022 (diff | hist) . . (-464) . . UseCases/Current/GenesysEngage-onpremises/EE01 (UCC: Removed references to Multicloud CX) (current)
- 13:31, November 8, 2022 (diff | hist) . . (-93) . . UseCases/Current/GenesysEngage-onpremises/CE41 (UCC: Removed references to Multicloud CX) (current)
- 13:27, November 8, 2022 (diff | hist) . . (-46) . . UseCases/Current/GenesysEngage-onpremises/CE31 (current)
- 13:17, November 8, 2022 (diff | hist) . . (+87) . . CE31/Canonical (current)
- 12:53, November 8, 2022 (diff | hist) . . (-206) . . UseCases/Current/GenesysEngage-onpremises/CE16 (UCC: Removed references to Multicloud CX) (current)
- 12:49, November 8, 2022 (diff | hist) . . (-26) . . UseCases/Current/GenesysEngage-onpremises/CE11 (UCC: Removed references to Multicloud CX) (current)
- 12:38, November 8, 2022 (diff | hist) . . (-126) . . UseCases/Current/GenesysEngage-onpremises/CE09 (UCC: Removed references to Multicloud CX) (current)
- 12:08, November 8, 2022 (diff | hist) . . (-198) . . UseCases/Current/GenesysEngage-onpremises/CE07 (UCC: Removed references to Multicloud CX) (current)
- 11:56, November 8, 2022 (diff | hist) . . (-42) . . UseCases/Current/GenesysEngage-onpremises/CE01 (UCC: Removed references to Multicloud CX) (current)
- 11:52, November 8, 2022 (diff | hist) . . (-26) . . UseCases/Current/GenesysEngage-onpremises/BO06 (UCC: Removed references to Multicloud CX) (current)
- 11:43, November 8, 2022 (diff | hist) . . (-6) . . UseCases/Current/GenesysEngage-onpremises/BO04 (UCC: Removed references to Multicloud CX) (current)
- 11:23, November 8, 2022 (diff | hist) . . (-76) . . UseCases/Current/GenesysEngage-onpremises/BO03 (UCC: Removed references to Multicloud CX) (current)
- 10:40, November 8, 2022 (diff | hist) . . (-119) . . UseCases/Current/GenesysEngage-onpremises/BO02 (UCC: Removed references to Multicloud CX) (current)
- 16:01, October 4, 2022 (diff | hist) . . (+780) . . N UseCases/Current/PureConnect/Interdependencies (Created page with "{{Article |Standalone=No |DisplayName=Interdependencies |Context=This page lists all PureConnect use cases and their mandatory / Optional interdependencies as well as any exce...")
- 15:52, October 4, 2022 (diff | hist) . . (+72) . . UseCases
- 12:02, September 23, 2022 (diff | hist) . . (+44) . . EE31/Canonical (current)
- 10:51, September 23, 2022 (diff | hist) . . (+69) . . EE31/Canonical
- 14:45, September 15, 2022 (diff | hist) . . (+540) . . UseCases/Current/GenesysCloud/WE02 (UCC: Updated Story & Business Context) (current)
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