User contributions

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• 09:54, March 13, 2025 (diff | hist) . . (+72)‎ . . CE49/Canonical ‎ (current)
• 18:15, March 12, 2025 (diff | hist) . . (+20,283)‎ . . N UseCases/Current/GenesysCloud/CE49 ‎ (UCC: Published Use Case) (current)
• 18:14, March 12, 2025 (diff | hist) . . (+3,742)‎ . . N CE49/Canonical ‎ (Created page with "{{SMART Meta |ID=CE49 |SolutionCategory=CE |Solution=Digital |Title=Genesys Social Listening |Subtitle=Monitor and analyze through social listening to engage with customers ac...")
• 16:27, March 11, 2025 (diff | hist) . . (-52)‎ . . UseCases/Current/GenesysCloud/CE48 ‎ (current)
• 16:26, March 11, 2025 (diff | hist) . . (+52)‎ . . UseCases/Current/GenesysCloud/CE48 ‎
• 16:22, March 11, 2025 (diff | hist) . . (+1)‎ . . UseCases/Current/GenesysCloud/CE48 ‎
• 16:21, March 11, 2025 (diff | hist) . . (-1)‎ . . UseCases/Current/GenesysCloud/CE48 ‎
• 16:14, March 11, 2025 (diff | hist) . . (0)‎ . . N File:Pexels-450277-employees-laptops.png ‎ (current)
• 16:12, March 11, 2025 (diff | hist) . . (+1,268)‎ . . N CE48/Canonical ‎ (Created page with "{{SMART Meta |ID=CE48 |SolutionCategory=CE |Solution=Digital |Title=Unified Experience from Genesys and ServiceNow |Subtitle=Manage real-time communications and process custom...") (current)
• 16:11, March 11, 2025 (diff | hist) . . (+4,353)‎ . . N UseCases/Current/GenesysCloud/CE48 ‎ (UCC: Published Use Case)
• 18:35, December 13, 2024 (diff | hist) . . (-668)‎ . . UseCases/Current/GenesysCloud/CE34 ‎ (UCC: Updated out of date sections) (current)
• 16:22, December 12, 2024 (diff | hist) . . (+1,785)‎ . . N CE47/Canonical ‎ (Created page with "{{SMART Meta |ID=CE47 |SolutionCategory=CE |Solution=Digital |Title=Genesys Virtual Agent }} {{SMART Canonical |PlatformChallenge=Contact centers are growing volume at a rapid...") (current)
• 16:21, December 12, 2024 (diff | hist) . . (+12,928)‎ . . N UseCases/Current/GenesysCloud/CE47 ‎ (Created page with "{{SMART UseCase |ID=CE47 |Title=Genesys Virtual Agent |Offering=GenesysCloud |SMART_Benefits={{SMART Benefits |UCBenefitID=Improved Customer Experience |UCBenefit=Virtual Agen...") (current)
• 14:35, November 26, 2024 (diff | hist) . . (+379)‎ . . UseCases/Current/GenesysCloud/CE27 ‎ (UCC: Updated Assumptions) (current)
• 14:09, November 26, 2024 (diff | hist) . . (0)‎ . . N File:UCC 2.png ‎ (current)
• 14:09, November 26, 2024 (diff | hist) . . (0)‎ . . N File:UCC 1.png ‎ (current)
• 14:08, November 26, 2024 (diff | hist) . . (-14)‎ . . UseCases/Current/GenesysCloud/OP07 ‎ (UCC: Updated screenshots) (current)
• 09:54, November 20, 2024 (diff | hist) . . (+20)‎ . . UseCases/Current/GenesysCloud/CE45 ‎ (current)
• 14:59, November 12, 2024 (diff | hist) . . (+212)‎ . . CE45/Canonical ‎ (current)
• 16:14, August 7, 2024 (diff | hist) . . (-1)‎ . . CE45/Canonical ‎
• 14:23, August 7, 2024 (diff | hist) . . (+49)‎ . . CE45/Canonical ‎
• 14:15, August 7, 2024 (diff | hist) . . (-3)‎ . . CE45/Canonical ‎
• 14:14, August 7, 2024 (diff | hist) . . (+1,422)‎ . . N CE45/Canonical ‎ (Created page with "{{SMART Meta |ID=CE45 |SolutionCategory=CE |Solution=Digital |Title=Genesys Contact Center Orchestration |Subtitle=TBD }} {{SMART Canonical |PlatformChallenge=Increasingly, co...")
• 14:13, August 7, 2024 (diff | hist) . . (+6,954)‎ . . N UseCases/Current/GenesysCloud/CE45 ‎ (Created page with "{{SMART UseCase |ID=CE45 |Title=Genesys Contact Center Orchestration |Offering=GenesysCloud |SMART_Benefits={{SMART Benefits |UCBenefitID=Improved Containment Rate |UCBenefit=...")
• 10:56, July 16, 2024 (diff | hist) . . (+9,672)‎ . . N UseCases/Current/GenesysCloud/EE32 ‎ (Created page with "{{SMART UseCase |ID=EE32 |Title=Genesys Agent Copilot |Offering=GenesysEngage-onpremises |SMART_Benefits={{SMART Benefits |UCBenefitID=Improved Employee Utilization |UCBenefit...") (current)
• 10:55, July 16, 2024 (diff | hist) . . (-1,895)‎ . . EE32/Canonical ‎ (current)
• 16:58, April 4, 2024 (diff | hist) . . (+48)‎ . . UseCases/Current/GenesysCloud/BO01 ‎ (current)
• 16:15, April 4, 2024 (diff | hist) . . (-54)‎ . . UseCases/Current/GenesysCloud/BO01 ‎
• 14:27, July 20, 2023 (diff | hist) . . (-2)‎ . . UseCases/Current/GenesysCloud/CE16 ‎ (current)
• 10:07, May 26, 2023 (diff | hist) . . (+779)‎ . . UseCases/Current/GenesysCloud/WE01 ‎ (current)
• 09:48, May 9, 2023 (diff | hist) . . (-44)‎ . . UseCases/Current/GenesysCloud/WE01 ‎
• 12:00, April 4, 2023 (diff | hist) . . (+511)‎ . . UseCases/Current/GenesysCloud/CE11 ‎ (UCC: Updated Business Logic based on PM Review) (current)
• 09:55, March 14, 2023 (diff | hist) . . (+1,121)‎ . . UseCases/Current/GenesysCloud/EE31 ‎ (UCC: Use Case will now cover native Genesys Agent Assist product) (current)
• 11:06, December 9, 2022 (diff | hist) . . (-868)‎ . . UseCases ‎ (Published) (current)
• 11:06, December 9, 2022 (diff | hist) . . (-796)‎ . . Draft:UseCases ‎ (current)
• 12:35, November 22, 2022 (diff | hist) . . (+2,471)‎ . . UseCases/Current/GenesysCloud/CE12 ‎ (UCC: Republished use case to include email capabilities) (current)
• 12:57, November 21, 2022 (diff | hist) . . (+31)‎ . . CE12/Canonical ‎ (current)
• 09:35, November 18, 2022 (diff | hist) . . (+951)‎ . . UseCases/Current/GenesysCloud/WE03 ‎ (current)
• 17:47, November 9, 2022 (diff | hist) . . (-292)‎ . . UseCases/Current/PureConnect/CE16 ‎ (UCC: Removed references to Multicloud CX) (current)
• 16:28, November 8, 2022 (diff | hist) . . (-31)‎ . . UseCases/Current/GenesysEngage-onpremises/SL06 ‎ (UCC: Removed references to Multicloud CX) (current)
• 16:19, November 8, 2022 (diff | hist) . . (-394)‎ . . UseCases/Current/GenesysEngage-onpremises/EE25 ‎ (UCC: Removed references to Multicloud CX) (current)
• 16:16, November 8, 2022 (diff | hist) . . (-411)‎ . . UseCases/Current/GenesysEngage-onpremises/EE24 ‎ (UCC: Removed references to Multicloud CX) (current)
• 16:08, November 8, 2022 (diff | hist) . . (-402)‎ . . UseCases/Current/GenesysEngage-onpremises/EE23 ‎ (UCC: Removed references to Multicloud CX) (current)
• 16:05, November 8, 2022 (diff | hist) . . (-336)‎ . . UseCases/Current/GenesysEngage-onpremises/EE22 ‎ (UCC: Removed references to Multicloud CX) (current)
• 15:21, November 8, 2022 (diff | hist) . . (-412)‎ . . UseCases/Current/GenesysEngage-onpremises/EE11 ‎ (UCC: Removed references to Multicloud CX) (current)
• 15:19, November 8, 2022 (diff | hist) . . (-408)‎ . . UseCases/Current/GenesysEngage-onpremises/EE10-D ‎ (UCC: Removed references to Multicloud CX) (current)
• 15:17, November 8, 2022 (diff | hist) . . (-408)‎ . . UseCases/Current/GenesysEngage-onpremises/EE10-C ‎ (UCC: Removed references to Multicloud CX) (current)
• 15:15, November 8, 2022 (diff | hist) . . (-408)‎ . . UseCases/Current/GenesysEngage-onpremises/EE10-B ‎ (UCC: Removed references to Multicloud CX) (current)
• 15:13, November 8, 2022 (diff | hist) . . (-408)‎ . . UseCases/Current/GenesysEngage-onpremises/EE10-A ‎ (UCC: Removed references to Multicloud CX) (current)
• 15:10, November 8, 2022 (diff | hist) . . (-460)‎ . . UseCases/Current/GenesysEngage-onpremises/EE03 ‎ (UCC: Removed references to Multicloud CX) (current)

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