CE46 - Titles and Canonical Info
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Go back to admin dashboard to create and manage platform-specific use cases in the system:
Titles and Taxonomy
| Main Title | Subtitle | Taxonomy | Product Category | Draft | Published | Edit |
|---|---|---|---|---|---|---|
|
Rule-Based Decisions by Genesys |
Give customers the ability to develop, author, and evaluate business rules to improve classification and routing decisions. |
Customer Engagement |
Digital |
No draft |
Canonical Information
Platform Challenge and Solution
Platform Challenge: Customers want to have a seamless and scalable way to handle complex business rules within their organization. They want to be able to author business rules for the purpose of making decisions, test these business rules to ensure they are optimized and have the capabilities to better understand these business decisions and the usage of rules. They want an all-in-one solution for creating and managing Business Rules.
They want to have more power when creating and managing business rules for routing. Dependencies on IT and technical team hampers agility and innovation. Governance of such rules is increasingly difficult if there are multiple channels and not a single place to monitor changes and audit.
Platform Solution: Rule-Based Decisions provides the power to the business users to develop, author, and evaluate business rules. It allows organizations to centralize the definition, management, and execute complex sets of rules and logic in a consistent and automated manner. IT teams still can govern the business rules centrally without the hassle of ensuring rules for each and every channel. Users can test business rules to make sure they work properly and are optimized. It gives them the ability to manage, search, arrange, and group them for better administration. Rule-Based Decisions also provides capabilities to better understand business decisions and usage of rules and APIs or other development tools for integrating with other applications such as ERP systems, CRM software, supply chain suites, among many others.
Platform Benefits
The following benefits are based on benchmark information captured from Genesys customers and may vary based on industry or lines of business: No results
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Pain Points (Business Context)
Desired State - How to Fix It