Difference between revisions of "PEC-Email/Current/EmailPEGuide/Overview"
From Genesys Documentation
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|structuredtext=Email service is supported on the following cloud platforms: | |structuredtext=Email service is supported on the following cloud platforms: | ||
| − | * | + | * Azure Kubernetes Service (AKS) |
| − | + | * Google Kubernetes Engine (GKE) | |
| − | * | ||
See the {{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=Email}} for information about when support was introduced. | See the {{Link-AnywhereElse|product=ReleaseNotes|version=Current|manual=GenesysEngage-cloud|topic=Email}} for information about when support was introduced. | ||
Latest revision as of 09:00, March 22, 2023
Contents
Learn about Email and how it works in Genesys Multicloud CX private edition.
Related documentation:
RSS:
Genesys Multicloud CX Email service builds on top of IWD. It adds Email connector for IMAP/SMTP servers, Office365 Graph, and Gmail services to retrieve and send email messages. The Email service processes emails the same way as work items by classifying them into multiple categories, prioritizing, and preparing them for routing to agents. The Email service also takes care of generating auto responses.
Supported Kubernetes platforms
Email service is supported on the following cloud platforms:
- Azure Kubernetes Service (AKS)
- Google Kubernetes Engine (GKE)
See the Email Release Notes for information about when support was introduced.
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