Difference between revisions of "PEC-Admin/Current/Admin/Popular tasks"

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|DisplayName=Popular tasks
 
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|Context=<span>Find out how to perform common administrator tasks in Genesys Engage cloud.</span>
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|Context=<span>Find out how to perform common administrator tasks in Genesys Multicloud CX.</span>
 
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|sectionHeading=Topics often used by administrators
 
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|structuredtext=Administrators use these topics most often:
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|structuredtext=#{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Create_agents|display text=Create agents, administrators, and supervisors}}
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#{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Create_agents|display text=Create agents, administrators, and supervisors}}
 
 
#{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Create_skills|display text=Add skills}}
 
#{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Create_skills|display text=Add skills}}
 
#{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Create_agent_groups|display text=Manage agent groups}}
 
#{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Create_agent_groups|display text=Manage agent groups}}
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#{{Link-AnywhereElse|product=PEC-OU|version=Current|manual=CXContact|topic=CampaignsTab|display text=Manage campaigns}}
 
#{{Link-AnywhereElse|product=PEC-OU|version=Current|manual=CXContact|topic=CampaignsTab|display text=Manage campaigns}}
 
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}}{{Section
 
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Latest revision as of 06:45, July 25, 2022

This topic is part of the manual Cloud Basics for Administrators for version Current of Administrator.

Find out how to perform common administrator tasks in Genesys Multicloud CX.

Topics often used by administrators

  1. Create agents, administrators, and supervisors
  2. Add skills
  3. Manage agent groups
  4. Manage voicemail
  5. Modify business controls
  6. Manage media resources
  7. Generate historical reports
  8. Generate and use real-time reports
  9. Configure compliance rules
  10. Manage campaigns
Retrieved from "https://all.docs.genesys.com/PEC-Admin/Current/Admin/Popular_tasks (2025-06-20 03:18:17)"
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