Difference between revisions of "PEC-Email/Current/EmailPEGuide/Overview"
From Genesys Documentation
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m (Text replacement - "Genesys Engage [cC]loud" to "Genesys Multicloud CX") |
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|Standalone=No | |Standalone=No | ||
|DisplayName=About Email | |DisplayName=About Email | ||
| − | |Context=Learn about Email and how it works in Genesys | + | |Context=Learn about Email and how it works in Genesys Multicloud CX private edition. |
|ComingSoon=No | |ComingSoon=No | ||
|Section={{Section | |Section={{Section | ||
|alignment=Vertical | |alignment=Vertical | ||
| − | |structuredtext=Genesys | + | |structuredtext=Genesys Multicloud CX Email service builds on top of IWD. It adds Email connector for IMAP/SMTP servers, Office365 Graph, and Gmail services to retrieve and send email messages. The Email service processes emails the same way as work items by classifying them into multiple categories, prioritizing, and preparing them for routing to agents. The Email service also takes care of generating auto responses. |
|Status=No | |Status=No | ||
}} | }} | ||
|PEPageType=f94c5001-0cfd-4352-ace3-a27b07d5f3a1 | |PEPageType=f94c5001-0cfd-4352-ace3-a27b07d5f3a1 | ||
}} | }} | ||
Revision as of 20:29, November 9, 2021
Learn about Email and how it works in Genesys Multicloud CX private edition.
Related documentation:
RSS:
Genesys Multicloud CX Email service builds on top of IWD. It adds Email connector for IMAP/SMTP servers, Office365 Graph, and Gmail services to retrieve and send email messages. The Email service processes emails the same way as work items by classifying them into multiple categories, prioritizing, and preparing them for routing to agents. The Email service also takes care of generating auto responses.
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