From Genesys Documentation
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(Published) |
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|landingpage=No | |landingpage=No | ||
|definition=Genesys Engage email incorporates email interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs. | |definition=Genesys Engage email incorporates email interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs. | ||
| − | |ComingSoon= | + | |ComingSoon=Yes |
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections | |MintyDocsProductLandingSections={{MintyDocsProductLandingSections | ||
|Platform=GenesysEngage-cloud | |Platform=GenesysEngage-cloud | ||
|Type=Get Started | |Type=Get Started | ||
|Title=How email works | |Title=How email works | ||
| − | |Links={{Link-Standalone|topic=PEC-Email/HIW}} | + | |Links={{Link-Standalone|topic=PEC-Email/HIW|display text=How email works}} |
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
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|Type=Release Notes | |Type=Release Notes | ||
|Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/RN/AD Agent Desktop Release Notes] | |Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/RN/AD Agent Desktop Release Notes] | ||
| + | *[https://docs.genesys.com/Documentation/PSAAS/draft/RN/EngageCloudEmail Engage cloud Email Release Notes] | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=GenesysEngage-cloud | |Platform=GenesysEngage-cloud | ||
|Type=Install and Config | |Type=Install and Config | ||
|Title=Administrator | |Title=Administrator | ||
| − | |Links=*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Email_options|display text=Email channel options}} | + | |Links=====Email classic==== |
| + | |||
| + | *{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Email_options|display text=Email channel options}} | ||
*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Email_addresses_and_mailboxes|display text=Manage email addresses}} | *{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Email_addresses_and_mailboxes|display text=Manage email addresses}} | ||
| + | *{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=Administrator|display text=Manage reporting environments}} | ||
| + | |||
| + | ====Engage cloud Email==== | ||
| + | |||
| + | *{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDMailboxes|display text=Configure mailboxes and addresses}} | ||
| + | *{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Email_options|display text=Email channel options}} (Agent Setup) | ||
| + | *{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIEmail|display text=Email reports}} | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=GenesysEngage-cloud | |Platform=GenesysEngage-cloud | ||
Revision as of 16:48, October 29, 2021
Click on any of the following to see the documentation for that version:
How email works
Administrator
Email classic
Engage cloud Email
Developer
Additional Resources
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