External Services Blocks
From Genesys Documentation
This topic is part of the manual Work with Genesys CX Insights Reports for version Current of Reporting.
Contents
The External Services blocks enable your application to interact with an external service, such as a custom service that Genesys has provided to your company, or an external system that stores and exposes data through a REST web service.
Related documentation:
Use the links below to learn more about each External Services block.
Custom Service
Provides inputs to a custom service that Genesys created for your company.
Used in: Initialize, Self Service, Assisted Service, Finalize
HTTP REST
Accesses external systems using RESTful API (over HTTP).
Used in: Initialize, Self Service, Assisted Service, Finalize
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