Book Scheduled Callback V2

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This topic is part of the manual Work with Genesys CX Insights Reports for version Current of Reporting.

This block can be used to book a scheduled callback.

Related documentation:
Important
  • You must use this block in connection with the callback feature. See the Callback V2 block page for more information.

Use this block to book a scheduled callback.

Inputs tab

Select the input Type and Value for the following parameters (this step is mandatory):

  • Virtual Queue
  • Phone Number
  • Desired Time Slot (this must be in ISO-8601 format, i.e. YYYY-MM-DD)
  • Target Skill Expression

Example

Error creating thumbnail: Unable to save thumbnail to destination

Results tab

Select the variables that will store the results of the Outcome and Callback ID queries.

Tip
Genesys recommends that you use the system variable GmsCallbackServiceID to store the value of the Callback ID.

Example

Error creating thumbnail: Unable to save thumbnail to destination
Retrieved from "https://all.docs.genesys.com/DES/Current/Designer/CallbackSched (2025-11-09 10:08:17)"
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