View source for PEC-REP/Current/GCXIPEGuide/Upgrade

{{Article
|Standalone=No
|DisplayName=Upgrade, rollback, or uninstall GCXI
|Context=Learn how to upgrade, rollback or uninstall Genesys Customer Experience Insights (GCXI).
|ComingSoon=No
|Section={{Section
|sectionHeading=Upgrade GCXI
|alignment=Vertical
|structuredtext=In scenarios where you have previously deployed Genesys CX Insights using Helm, use the instructions in this procedure to upgrade to a newer Genesys CX Insights release.

===Prerequisites===
Obtain the Helm installation package (IP) before you begin. The Helm IP has a file name in the format gcxi-<nowiki>&</nowiki>lt;release<nowiki>&</nowiki>gt;.tgz, for example '''gcxi-018.00.tgz'''. 

#On the Control Plane node, set the current directory to the helm folder, and execute the following command to create a subfolder to differentiate this release from others: 
#:<source lang="LANGUAGE">mkdir helm_<folder></source>
#:where &lt;folder&gt; is the folder in which to extract the Helm package. For example '''018.00'''.
#Execute the following command to extract the Helm package:
#:<source lang="bash">tar xvzf <helm IP file name> -C helm_<folder></source>
#:where &lt;folder&gt; is the folder you created in the previous step, and &lt;helm IP file name&gt; is the name of the gcxi Helm package you are installing.
#:For example:
#:<source lang="bash">mkdir helm_018.00; tar xvzf gcxi-9.0.018.00.tgz -C helm_018.00</source>
#Execute the following command to remove Ingress:
#:<source lang="bash">helm delete gcxi-nginx -n ingress-nginx</source>
#From the folder where you deployed the previous release of GCXI using Helm, copy the file '''values-test.yaml''' into the new folder.
#Navigate to the new folder (for example, using the CD command), and execute the following command:
#:<source lang="bash">helm upgrade --debug gcxi-helm gcxi/ --namespace gcxi --create-namespace -f values-test.yaml</source>
#Execute the following command to configure Ingress:
#:<source lang="bash">helm install --debug --set controller.kind=DaemonSet --set controller.hostNetwork=true --set tcp.34952=gcxi/gcxi:mstr --set tcp.8180=gcxi/gcxi:metrics gcxi-nginx ingress-nginx/ingress-nginx --create-namespace -n ingress-nginx</source>
|Status=No
}}{{Section
|sectionHeading=Rollback GCXI
|alignment=Vertical
|structuredtext=No rollback procedure is available.
|Status=No
}}{{Section
|sectionHeading=Uninstall GCXI
|alignment=Vertical
|structuredtext=Complete the following steps to remove GCXI:

#Execute the following command to remove Ingress:
#:<source lang="bash">helm delete gcxi-nginx -n ingress-nginx</source>
#Execute the following command to remove GCXI:
#:<source lang="bash">helm uninstall gcxi-helm -n gcxi</source>
|Status=No
}}
|PEPageType=2cad3824-b3b9-43aa-a726-143cc1aaefe2
}}