Drilldown: SMART Meta

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SMART Meta > SolutionCategory : Business Optimization or None

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ID:
BO01 (1) · BO02 (1) · BO02-Email (1) · BO03 (1) · BO04 (1) · BO05 (1) · BO06 (1) · BO07 (1) · BO11 (1) · EE32 (1) · EE33 (1) · EE35 (1) · OP01 (1) · OP02 (1) · OP04 (1) · OP07 (1) · SL05 (1) · SL21 (1) · WF01 (1) · WF02 (1) · WF03 (1) · WF04 (1) · WF05 (1) · WF06 (1)
Title:
Genesys Agent Desktop Screen Recording (1) · Genesys Business Communications (1) · Genesys CRM Collaboration (1) · Genesys Dynamic Case Management (1) · Genesys Forecasting and Scheduling (1) · Genesys Interaction Analytics (1) · Genesys Interaction Recording (1) · Genesys KPI Insights (1) · Genesys Lead Engagement (3) · Genesys Personalized Task Distribution (1) · Genesys Post-Interaction Survey (1) · Genesys Predictive Routing for Customer Service (1) · Genesys Quality Management (1) · Genesys Skills Development and Assessment (1) · Genesys Speech Analytics (1) · Genesys Task Distribution-Workgroup (1) · Genesys UCC Third-Party Integration (1) · Genesys Voice and Screen Recording (1) · Genesys Voice Services (1) · Genesys Work and Lead Distribution (1) · Genesys Work Automation (1) · Genesys Work Distribution (1)
Subtitle:
Achieve deeper operational insights with speech and text analytics improving agent and customer experiences while enforcing compliance and legal responsibilities. (1) · Automate skills assessment of employees, contractors and teams. Improve capability by training, coaching and certifications. (1) · Combine Genesys Omnichannel customer experience with Dynamic Case Management to support human-centric automation, continuous innovation and transformation. (1) · Enable customer choice of unified communication providers and telephony solutions through integrations with popular platforms. (1) · Enhance routing capabilities and drive agent screenpops using Genesys Cloud CX Data Actions (1) · Enrich, prioritize and distribute missed conversion opportunities (2) · Extend journey orchestration to back-office workflows (1) · Gain basic insight into voice interactions using speech analytics (1) · Improve employee performance with quality management (1) · Monitor and analyze interaction data to detect addressable service level anomalies (1) · Optimize employee utilization and operational effectiveness by forecasting and scheduling for all omnichannel interactions while empowering staff through various scheduling techniques and empower employees with self-administration of their schedule. (1) · Optimize tasks sent to workbins (1) · Optimizing work distribution across the enterprise to deliver all promises on time (2) · Place CX and agent efficiency at the center of your routing decisions using AI to match each customer interaction with the best agent (1) · Prioritize and distribute missed sales conversion opportunities (1) · Push tasks to workers' personal queues based on multiple data sources (1) · Record Agent Desktop Screens (1) · Record all interactions to improve training, compliance and efficiency. (1) · Record voice and screen interactions (1) · Simplify contact center and business communications (1) · Telephony Connection Options (1) · Web-Based survey for multi-channel interactions (1)
SolutionCategory: (Click arrow to add another value)
Solution:
Digital (7) · Inbound (2) · Open Platform (4) · Sales (2) · Workforce Engagement (9)

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