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SMART Meta > SolutionCategory: Business Optimization

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ID:
BO01 (1) · BO02 (1) · BO02-Email (1) · BO03 (1) · BO04 (1) · BO05 (1) · BO06 (1) · BO07 (1) · BO11 (1) · SL05 (1) · SL21 (1)
Title:
Genesys Dynamic Case Management (1) · Genesys KPI Insights (1) · Genesys Lead Engagement (3) · Genesys Personalized Task Distribution (1) · Genesys Predictive Routing for Customer Service (1) · Genesys Task Distribution-Workgroup (1) · Genesys Work and Lead Distribution (1) · Genesys Work Automation (1) · Genesys Work Distribution (1)
Subtitle:
Combine Genesys Omnichannel customer experience with Dynamic Case Management to support human-centric automation, continuous innovation and transformation. (1) · Enrich, prioritize and distribute missed conversion opportunities (2) · Extend journey orchestration to back-office workflows (1) · Monitor and analyze interaction data to detect addressable service level anomalies (1) · Optimize tasks sent to workbins (1) · Optimizing work distribution across the enterprise to deliver all promises on time (2) · Place CX and agent efficiency at the center of your routing decisions using AI to match each customer interaction with the best agent (1) · Prioritize and distribute missed sales conversion opportunities (1) · Push tasks to workers' personal queues based on multiple data sources (1)
SolutionCategory: (Click arrow to add another value)
Solution:
Digital (7) · Inbound (2) · Sales (2)

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