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Callback reports (5) · WFM Primers (5) · Outbound Contact reports (5) · Agent Group Membership Details Report (4) · Agent Login-Logout Details Report (4) · Agent State Details Report (4)

Other values: ; Agent Activity Business Result report Agent Details Activity Report Agent Not Ready Reason Code Details report Agent Outbound Campaign Report Agent Statistics Agent Time report Agents reports Business Results reports Callback Details Report Callback Summary Report Calling_List_Metric Subject Area Calling_List_To_Campaign Subject Area Campaign Callbacks Summary Report Campaign Statistics Campaign Summary Report Campaign_Group_Session Subject Area Campaign_Group_State Subject Area Campaign_Group_To_Campaign Subject Area Chat reports Cleanup Master Schedule Window Co-browse reports Configuration Contact List Effectiveness Report Contact_Attempt Subject Area Customer Segment Service Level Dashboard Dashboards Database considerations Designer reports Details reports Email reports eServices Statistics ETL Audit Dashboard Facts Subject Area Features and functionality Genesys Info Mart Database Genesys Info Mart Database Schema Genesys Info Mart Support for GDPR Genesys Info Mart Tenant User Schema and Tenant Views Genesys Interactive Insights User Management Genesys Multicloud CX reports High availability and disaster recovery How autogranting works How can I use templates to simplify widget creation? How do I use formulas to customize reports? Interaction Flow Details report Interaction Handling Attempt Details report Interaction Subject Area Interaction_Resource Subject Area Interaction_Resource_State Subject Area Logging in and out Logging Off Master Schedule Mediation_Segment Subject Area Multi-site trading New in the Info Mart Database New in This Release NFW: General Parameters NFW: Select Activity Organization Outbound contact data Performance Performance Alerts View Place_Group Subject Area Populating Genesys Info Mart data Predictive Routing A/B Testing Report Predictive Routing Detail Report Predictive Routing Operational Report Predictive Routing Queue Statistics Report Predictive Routing Reports and Dashboards Queue Statistics Queue Summary Customer Segment report Queues reports Reports List Resource Performance Dashboard Resource_Group Subject Area Resource_Skill Subject Area Reviewing Messages Scenario Intra-Day: Edit Comments Dialog Box Scenario Intra-Day: Options Dialog Box Scenario Intra-Day: Review Messages (Save) Dialog Box Schedule Filter Dialog Staffing Budgeting Information Statuses Filter Dialog Subject Areas Summary of Info Mart Schema Changes Summary_Resource_Session Subject Area Summary_Resource_State Subject Area Summary_Resource_State_Reason Subject Area Task Age Dashboard Task Routing dashboards Template function library Topic 1 User data Viewing exception totals WFM Metrics Workforce Management 8.5 Agent Help

None (6) · Outbound Contact reports (5) · WFM Primers (5) · Callback reports (5) · Agent Group Membership Details Report (4) · Agent Login-Logout Details Report (4) · Agent State Details Report (4)

Other values: ; Agent Activity Business Result report Agent Details Activity Report Agent Not Ready Reason Code Details report Agent Outbound Campaign Report Agent Statistics Agent Time report Agents reports Business Results reports Callback Details Report Callback Summary Report Calling_List_Metric Subject Area Calling_List_To_Campaign Subject Area Campaign Callbacks Summary Report Campaign Statistics Campaign Summary Report Campaign_Group_Session Subject Area Campaign_Group_State Subject Area Campaign_Group_To_Campaign Subject Area Chat reports Cleanup Master Schedule Window Co-browse reports Configuration Contact List Effectiveness Report Contact_Attempt Subject Area Customer Segment Service Level Dashboard Dashboards Designer reports Details reports Email reports eServices Statistics ETL Audit Dashboard Facts Subject Area Genesys Info Mart Database Genesys Info Mart Database Schema Genesys Info Mart Tenant User Schema and Tenant Views Genesys Interactive Insights User Management Genesys Multicloud CX reports High availability and disaster recovery How autogranting works How can I use templates to simplify widget creation? How do I use formulas to customize reports? Interaction Flow Details report Interaction Handling Attempt Details report Interaction Subject Area Interaction_Resource Subject Area Interaction_Resource_State Subject Area Logging in and out Logging Off Master Schedule Mediation_Segment Subject Area Multi-site trading New in the Info Mart Database NFW: General Parameters NFW: Select Activity Organization Performance Performance Alerts View Place_Group Subject Area Populating Genesys Info Mart data Predictive Routing A/B Testing Report Predictive Routing Detail Report Predictive Routing Operational Report Predictive Routing Queue Statistics Report Predictive Routing Reports and Dashboards Queue Statistics Queue Summary Customer Segment report Queues reports Reports List Resource Performance Dashboard Resource_Group Subject Area Resource_Skill Subject Area Reviewing Messages Scenario Intra-Day: Edit Comments Dialog Box Scenario Intra-Day: Options Dialog Box Scenario Intra-Day: Review Messages (Save) Dialog Box Schedule Filter Dialog Staffing Budgeting Information Statuses Filter Dialog Subject Areas Summary of Info Mart Schema Changes Summary_Resource_Session Subject Area Summary_Resource_State Subject Area Summary_Resource_State_Reason Subject Area Task Age Dashboard Task Routing dashboards Template function library Topic 1 Viewing exception totals WFM Metrics Workforce Management 8.5 Agent Help

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None (185) · 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a (1)