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IWD Queries (1) ·
Monitor work items and emails (1) ·
Prepare for Office 365 integration (1) ·
Roles and privileges for Workload Manager users (1) ·
Search, display, manage, and update work items (1) ·
Set up IWD (1) ·
Test IWD provisioning (1) ·
Use Workload Manager (1) ·
View Summary (1) ·
View, edit, and create Categories and Rules (1) ·
View, edit, and create Endpoints (1) ·
View, edit, and create Genesys Multicloud CX email boxes (1) ·
View, edit, and create Prioritization schemas (1)
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