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None (1) ·
Account Manager (1) ·
Configuration features (1) ·
Configure IWD (1) ·
CX Contact Solutions Guide (1) ·
Enterprise Manager (1) ·
Exporting (1) ·
FAQs (1) ·
How IWD works (1) ·
Installing and Uninstalling (1) ·
Integrate IWD with Genesys Workforce Management (WFM) (1) ·
Lucene query syntax (1) ·
Monitor work items and emails (1) ·
Multi-channel Campaigns (1) ·
Outbound (1) ·
Outbound Dialing Modes (1) ·
Outbound Solutions (1) ·
Prepare for Office 365 integration (1) ·
Roles and privileges for Workload Manager users (1) ·
Search, display, manage, and update work items (1) ·
Set up IWD (1) ·
Stage 1: Configuring Outbound routing (1) ·
Stage 2: Setting up a campaign and sub-campaign (1) ·
Stage 3: Dialing and call handling (1) ·
Stage 4: Monitoring a campaign (1) ·
Test IWD provisioning (1) ·
Use Workload Manager (1) ·
View Summary (1) ·
View, edit, and create Categories and Rules (1) ·
View, edit, and create Endpoints (1) ·
View, edit, and create Genesys Multicloud CX Email boxes (1) ·
View, edit, and create Prioritization schemas (1)
None (1) ·
Account Manager (1) ·
Configuration features (1) ·
Configure IWD (1) ·
CX Contact Solutions Guide (1) ·
Enterprise Manager (1) ·
Exporting (1) ·
Frequently Asked Questions (1) ·
Installing and Uninstalling (1) ·
Integrate IWD with WFM (1) ·
Intelligent Workload Distribution (1) ·
IWD Queries (1) ·
Monitor work items and emails (1) ·
Multi-channel Campaigns (1) ·
Outbound (1) ·
Outbound Dialing Modes (1) ·
Outbound Solutions (1) ·
Prepare for Office 365 integration (1) ·
Roles and privileges for Workload Manager users (1) ·
Search, display, manage, and update work items (1) ·
Set up IWD (1) ·
Stage 1: Configuring Outbound routing (1) ·
Stage 2: Setting up a campaign and sub-campaign (1) ·
Stage 3: Dialing and call handling (1) ·
Stage 4: Monitoring a campaign (1) ·
Test IWD provisioning (1) ·
Use Workload Manager (1) ·
View Summary (1) ·
View, edit, and create Categories and Rules (1) ·
View, edit, and create Endpoints (1) ·
View, edit, and create Genesys Multicloud CX email boxes (1) ·
View, edit, and create Prioritization schemas (1)
Showing below up to 32 results in range #1 to #32.
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D
- Draft:PEC-OU/Current/Administrator/AcctMgr
- Draft:PEC-OU/Current/Administrator/CXCSolutions
- Draft:PEC-OU/Current/Administrator/DialingModes
- Draft:PEC-OU/Current/Administrator/EntMgr
- Draft:PEC-OU/Current/Administrator/MultiChannel
- Draft:PEC-OU/Current/Administrator/Outbound
- Draft:PEC-OU/Current/Administrator/OutboundSolPg
- Draft:PEC-OU/Current/Administrator/SFDCConfig
- Draft:PEC-OU/Current/Administrator/SFDCExport
- Draft:PEC-OU/Current/Administrator/SFDCInstall
- Draft:PEC-OU/Current/Administrator/Stage1
D cont.
- Draft:PEC-OU/Current/Administrator/Stage2
- Draft:PEC-OU/Current/Administrator/Stage3
- Draft:PEC-OU/Current/Administrator/Stage4
P
- PEC-IWD/Current/Administrator
- PEC-IWD/Current/Administrator/IWD
- PEC-IWD/Current/Administrator/IWDCategories
- PEC-IWD/Current/Administrator/IWDEndpoints
- PEC-IWD/Current/Administrator/IWDFAQ
- PEC-IWD/Current/Administrator/IWDGTL
- PEC-IWD/Current/Administrator/IWDIntegrateWFM
- PEC-IWD/Current/Administrator/IWDMailboxes
P cont.
- PEC-IWD/Current/Administrator/IWDManager
- PEC-IWD/Current/Administrator/IWDMonitor
- PEC-IWD/Current/Administrator/IWDOfficeMailbox
- PEC-IWD/Current/Administrator/IWDPrioritization
- PEC-IWD/Current/Administrator/IWDQueries
- PEC-IWD/Current/Administrator/IWDRBAC
- PEC-IWD/Current/Administrator/IWDSettings
- PEC-IWD/Current/Administrator/IWDSetup
- PEC-IWD/Current/Administrator/IWDSummary
- PEC-IWD/Current/Administrator/IWDTestProvision