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None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

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Other values: ; (New) Task summary: contact center setup About Workspace Web Edition Agent and Agent Group Annex Agent Assist integration Agent desktop settings overview Agent settings overview Architecture Before you begin Configure a multi-channel contact center Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure contacts for agents Configure inactivity timeout options Configure voice ringtones (voice) Configure Workspace Web Edition Create and manage agent skills Create and manage administrators (in buik) Create and manage supervisors Create and manage teams Create business attributes Create multi-channel agents Deploy WWE Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable Hold options (voice) Enable voice transfer and routing options (voice) High availability and disaster recovery Import agents Interaction channels Logging Manage business attributes by transaction Manage group memberships Manage statistics for agents and resources Manage Team Communicator options My Channels options Popular tasks Ports Provision Workspace Web Edition Recording options Rich message support in History views Service Client options Settings and configuration overview Upgrade, roll back, or uninstall WWE Upgrade, rollback, or uninstall Workspace Web Edition Use templates to configure agents Virtual Queues Work with Agent Setup

None (26) · Settings and configuration overview (2) · My Channels options (2) · Create and manage agent skills (2) · Provision WWE (2) · Configure WWE (2) · Service client options (2) · Recording options (2) · Virtual Queues (2) · Configure a multi-channel contact center (2) · Agent settings overview (2) · Agent desktop settings overview (2) · Agent Annex (2)

Other values: ; (New) Task summary: contact center setup Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure contacts for agents Configure inactivity timeout options Configure voice ringtones Create and manage administrators (In bulk) Create and manage supervisors Create and manage teams Create business attributes Create multi-channel agents Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable Hold options (voice) Enable voice transfer options (voice) Import agents Interaction channels Manage business attributes by transaction Manage group memberships Manage statistics for agents and resources Manage Team Communicator options Popular tasks Upgrade, rollback, or uninstall Use templates to configure agents Work with Agent Setup

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None (2) · Agent Desktop (14) · Agent Setup (48) · Agent Workspace (13)

None · Administrator · PDMLibraryGIM · Supervisor · Admin · RPRT · Deployment · Designer · SDK · User · AdminGuide · Agent · PDMPEGIM-Postgres · PDMCXGIM · ManageCC · PDNAA · CXContact · CX Insights · GCXIMCPRG · PEGuide

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None (61) · Agent Setup (14) · Agent Workspace, Agent Setup (2)

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None (66) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (1) · 55cef4ff-9306-4313-8fd8-377282a38478 (2) · 7a5823f3-05b5-412b-b580-e73e34079c41 (2) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (2) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (2)