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None · GenesysEngage-cloud · PureConnect, GenesysCloud, GenesysEngage-cloud · GenesysEngage-onpremises · GenesysCloud · GenesysEngage-cloud, PureConnect, GenesysCloud · GenesysEngage-onpremises, PureConnect, GenesysCloud · PureConnect, GenesysCloud · GenesysEngage-cloud, PureConnect · PureEngage · PureConnect · PureConnect, GenesysEngage-cloud · GenesysEngage-onpremises, GenesysCloud · GenesysCloud, GenesysEngage-cloud · Genesys Multicloud CX · PrivateEdition · GenesysEngage-cloud, GenesysCloud · GenesysEngagecloud · GenesysEngage_cloud · GeneysyEngage_cloud · Private Edition · GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. · Other

None (5) · No (54) · Yes (1)

None (54) · Administrator (6)

How to handle outbound calls (2) · Settings and configuration overview (2) · Access and supported channels (2) · Gplus Adapter for Microsoft Dynamics 365 (2) · Performance Tracker (2) · How to manage inbound calls (2) · Create and manage agent skills (2) · Recording options (2) · The click-to-call feature (2) · How to manage workitems (2) · Virtual Queues (2) · What are screen pops? (2) · Configure a multi-channel contact center (2) · After Call Work Timer (2) · Adapter basics (2) · Activity History for interactions (2)

Other values: ; (New) Task summary: contact center setup Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure contacts for agents Configure inactivity timeout options Configure voice ringtones (voice) Create and manage administrators (in buik) Create and manage supervisors Create and manage teams Create business attributes Create multi-channel agents Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable Hold options (voice) Enable voice transfer and routing options (voice) Help for Article Topics Import agents Interaction channels Manage business attributes by transaction Manage group memberships Manage statistics for agents and resources Manage Team Communicator options Overview Popular tasks Use templates to configure agents Work with Agent Setup

Workitems (2) · Settings and configuration overview (2) · Description (2) · Outbound calls (2) · Performance Tracker (2) · Create and manage agent skills (2) · Recording options (2) · Inbound calls (2) · Screen pops (2) · Virtual Queues (2) · Configure a multi-channel contact center (2) · Click-to-call (2) · Basics (2) · After Call Work Timer (2) · Activity History (2) · Access and supported channels (2)

Other values: ; (New) Task summary: contact center setup Configure Caller ID (voice) Configure conference call options (voice) Configure contact management options Configure contacts for agents Configure inactivity timeout options Configure voice ringtones Create and manage administrators (In bulk) Create and manage supervisors Create and manage teams Create business attributes Create multi-channel agents Enable Auto Answer (voice ) Enable Auto Ready options (voice) Enable channels Enable Hold options (voice) Enable voice transfer options (voice) Import agents Interaction channels Manage business attributes by transaction Manage group memberships Manage statistics for agents and resources Manage Team Communicator options Overview Popular tasks Use templates to configure agents Work with Agent Setup

None (60)

None (1) · Agent Setup (36) · Genesys Agent Assist (1) · Gplus Adapter for Microsoft Dynamics 365 (19) · Gplus Adapter for Siebel CRM (2) · Internal Content Administration (1)

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Other values: ; ADInst AIUG AdminDashboard AgentGuide AspectDeployment AuthPEGuide AzInst CABPEGuide CXCPEGuide Collected ContentAreaDashboard DCPEGuide DESPEGuide Dashboard DevConsole Developer Developers DockerVolumes ETLRef EmailPEGuide EngageServices Event FieldGuide FldCod GAWFMPEGuide GCAPI GCDeveloper GCXI GCXIPEGuide GCXIPRG GCXIPRGLibrary GECUG GIM GIMPEGuide GPAPEGuide GPR GPWFMPEGuide GTR GVP GVPPEGuide GWSPEGuide GenChoiceTermsCond GenesysChoice GenesysCloud GenesysEngage-cloud GenesysEngage-onpremises GenesysEngageCloudRN Handlers Help IEXDeployment II IWDDMPEGuide IWDPEGuide IXNEventsandModels IXNPEGuide InteractionDialer KB KBA Library Licensing Loc MessengerSDK MulticloudOverview Operations PDNAM PDNAU PMORef PacingServiceDeployment Processes PulseMetricsLibrary PulsePEGuide PureConnect RAAPEGuide RT ReleaseNote Requirements SCAPI SOO STRMSPEGuide SiteDashboard Small Source Super SupervisorHelp TLMPEGuide TPOSR TenantPEGuide Test Troubleshooting UCSPEGuide UEA UserGuide VM VMEventsandModels VMPEGuide WDEPlugin WWEAgent WWEPEGuide WebAPIs WebRTCPEGuide WritersGuide deploy

None (54) · Agent Setup (6)

None (60)

None (60)