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None (5) · No (40) · Yes (22)

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About IWD (2) · About IWD Data Mart (2) · Activation File for Genesys Choice Commercial Terms (1) · Configure IWD (2) · Configure IWD Data Mart (2) · FAQs (2) · General Data Protection Regulation (GDPR) (2) · General security and compliance information (2) · Genesys Engage on-premises licensing (1) · Genesys Multicloud CX - Security use cases (2) · Genesys Multicloud CX Release Management and Communications (2) · Genesys Multicloud CX support for GDPR (2) · Genesys Multicloud privacy policy (1) · How Intelligent Workload Distribution works (2) · How IWD works (2) · Integrate IWD with Genesys Workforce Management (WFM) (2) · Licensing Overview for Genesys Choice Customers (1) · Logging (1) · Lucene query syntax (2) · Migrating from on-premises licensing (1) · Monitor work items and emails (2) · Outbound Communication Terms (1) · Provision IWD (2) · Provision IWD Data Mart (2) · Search, display, manage, and update work items (2) · Security Terms for Cloud Services (1) · Set up Email (1) · Set up IWD (3) · Support & SLAs for Genesys Multicloud CX (1) · Supported security standards (2) · Third-party licenses (1) · Upgrade, roll back, or uninstall IWD (2) · Upgrade, roll back, or uninstall IWDDM (2) · Use Workload Manager (2) · View and set IWD global options (1) · View, edit, and create Categories and Rules (2) · View, edit, and create Endpoints (2) · View, edit, and create Genesys Multicloud CX Email boxes (2) · View, edit, and create Prioritization schemas (2)

None (16) · 3rd party licenses (1) · Frequently Asked Questions (2) · General Data Protection Regulation (GDPR) (2) · General security and compliance information (2) · Genesys Multicloud CX - Security use cases (2) · Genesys Multicloud CX support for GDPR (2) · Genesys Multicloud privacy policy (1) · How IWD works (2) · Integrate IWD with WFM (2) · Intelligent Workload Distribution (2) · IWD Queries (2) · Licensing for Genesys Choice customers (1) · Migrating from on-premises licensing (1) · Monitor work items and emails (2) · On-premises activation file (1) · Search, display, manage, and update work items (2) · Security Terms for Cloud Services (1) · Set up Email (1) · Set up IWD (3) · Support & SLAs for Genesys Multicloud CX (1) · Supported security standards (2) · Unrestricted activation file (1) · Upgrade, rollback, or uninstall (4) · Use Workload Manager (2) · View and set IWD global options (1) · View, edit, and create Categories and Rules (2) · View, edit, and create Endpoints (2) · View, edit, and create Genesys Multicloud CX email boxes (2) · View, edit, and create Prioritization schemas (2)

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None (63) · Agent Setup, Platform Administration (2) · intelligent Workload Distribution (2)

None (62) · BO02 (3) · BO02, BO03 (2)

None (54) · 55cef4ff-9306-4313-8fd8-377282a38478 (4) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (4) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (4)

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