Drilldown: Article

None (51) · No (50) · Yes (36)

Draft:PEC-IWD (43) · Draft:System (43) · PEC-IWD (40) · System (11)

None (106) · GenesysCloud (2) · GenesysEngage-cloud (27) · GenesysEngage_cloud (2)

None (70) · No (66) · Yes (1)

None (122) · Administrator (13) · Administrator, Developer (2)

None (13) · Architecture (5) · High availability and disaster recovery (4) · Before you begin (4) · Configure IWD (4) · Genesys™ Products and Components EOL Life Cycle Table (3) · Set up IWD (3)

Other values: ; About IWD About IWD Data Mart Accessibility feedback Activation File for Genesys Choice Commercial Terms All content - Genesys Multicloud CX and cloud private edition ASR/TTS Configure IWD Data Mart Deploy IWD Deploy IWDDM Deprecation-AllNotices Digital 1 bundle Digital 2 bundle End of Life Cycle Table FAQs General Data Protection Regulation (GDPR) General security and compliance information Genesys Choice overview Genesys Choice Terms and Conditions Genesys Engage on-premises licensing Genesys Multicloud CX - Security use cases Genesys Multicloud CX Release Management and Communications Genesys Multicloud CX support for GDPR Genesys Multicloud CX system requirements Genesys Multicloud privacy policy Gplus Workforce Management (Gplus WFM) How Intelligent Workload Distribution works How IWD works Integrate IWD with Genesys Workforce Management (WFM) Intelligent Workload Distribution (IWD) IVR Licensing Overview for Genesys Choice Customers Logging Lucene query syntax Migrating from on-premises licensing Monitor work items and emails Outbound Campaign Transactions Outbound Communication Terms Prepare for Office 365 integration Provision IWD Provision IWD Data Mart Recording storage Roles and privileges for Workload Manager users Search, display, manage, and update work items Security Terms for Cloud Services Set up Email Support & SLAs for Genesys Multicloud CX Supported security standards Task routing Test IWD provisioning Third-party licenses Upgrade, roll back, or uninstall IWD Upgrade, roll back, or uninstall IWDDM Use Workload Manager View and set IWD global options View Summary View, edit, and create Categories and Rules View, edit, and create Endpoints View, edit, and create Genesys Multicloud CX Email boxes View, edit, and create Prioritization schemas Voice 1 bundle Voice 2 bundle Voicemail WFO Workforce Optimization (WFO) 1A bundle Workforce Optimization (WFO) 1B bundle Workforce Optimization (WFO) 2 bundle

None (58) · Upgrade, rollback, or uninstall (4) · Set up IWD (3) · Intelligent Workload Distribution (3)

Other values: ; 3rd party licenses ASR/TTS Configure IWD Digital 1 Digital 2 Frequently Asked Questions General Data Protection Regulation (GDPR) General security and compliance information Genesys Multicloud CX - Security use cases Genesys Multicloud CX support for GDPR Genesys Multicloud CX Workspaces Genesys Multicloud privacy policy Gplus Workforce Management How IWD works Integrate IWD with WFM IVR IWD Queries Licensing for Genesys Choice customers Migrating from on-premises licensing Monitor work items and emails On-premises activation file Outbound campaign transactions Prepare for Office 365 integration Recording storage Roles and privileges for Workload Manager users Search, display, manage, and update work items Security Terms for Cloud Services Set up Email Support & SLAs for Genesys Multicloud CX Supported security standards Task routing Test IWD provisioning Unrestricted activation file Use Workload Manager View and set IWD global options View Summary View, edit, and create Categories and Rules View, edit, and create Endpoints View, edit, and create Genesys Multicloud CX email boxes View, edit, and create Prioritization schemas Voice 1 Voice 2 Voicemail WFO Workforce Optimization 1A Workforce Optimization 1B Workforce Optimization 2

None (131) · Journey (6)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (29) · Administrator (39) · GenChoiceTermsCond (4) · GenesysChoice (17) · IWDDMPEGuide (20) · IWDPEGuide (22) · Licensing (6)

None (133) · Agent Setup, Platform Administration (2) · intelligent Workload Distribution (2)

None (132) · BO02 (3) · BO02, BO03 (2)

None (118) · 55cef4ff-9306-4313-8fd8-377282a38478 (4) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (4) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (4) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (2) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (4)