Drilldown: Article

None (4) · No (73) · Yes (3)

Draft:PEC-IWD (17) · Draft:WID (36) · PEC-IWD (16) · WID (11)

None (16) · GenesysCloud (24) · GenesysEngage-cloud (38) · GenesysEngage-onpremises (2)

No · None · Yes · Other

None · Administrator · Administrator, Supervisor · Supervisor · Developer · Agent · Agent, Supervisor · Administrator, Developer · Administrator, Agent, Supervisor · Staff · Administrator, Agent · Administrator, Developer, Supervisor · Administrator, Agent, Developer · Administrator, Agent, Developer, Supervisor · Administrator, Reviewer · Adminstrator · Other

WebChatService (3) · WebChat (3) · SideBar (3)

Other values: ; About IWD About IWD Data Mart Accessibility App Calendar CallbackService CallUs ChannelSelector Co-browse Common Configuration Configure IWD Configure IWD Data Mart Console Cookies Customize appearance Engage FAQs Genesys Widgets Extensions Genesys Widgets overview Genesys Widgets videos How IWD works Localize widgets and services Logging Monitor work items and emails Offers Overlay Search, display, manage, and update work items Set up Email Set up IWD StatsService Styling the Widgets Supported browsers Toaster Upgrade, roll back, or uninstall IWD Upgrade, roll back, or uninstall IWDDM Use Workload Manager View and set IWD global options View, edit, and create Categories and Rules View, edit, and create Endpoints View, edit, and create Prioritization schemas Widgets Bus API overview WindowManager

None (9) · Upgrade, rollback, or uninstall (4) · WebChat (3)

Other values: ; Accessibility App Calendar CallbackService CallUs ChannelSelector Co-browse___ Common Configuration Console Console___ Cookies Customize appearance Engage Engage___ Frequently Asked Questions Genesys Widgets Extensions Genesys Widgets overview Intelligent Workload Distribution Localize widgets and services Monitor work items and emails Offers___ Overlay Overlay___ Search, display, manage, and update work items Set up Email Set up IWD SideBar SideBar___ StatsService___ Styling the Widgets Supported browsers Toaster Toaster___ Use Workload Manager View and set IWD global options View, edit, and create Categories and Rules View, edit, and create Endpoints View, edit, and create Prioritization schemas WebChatService WebChatService___ Widgets Bus API overview Widgets videos WindowManager WindowManager___

None (74) · Journey (2) · WebChat (2) · WebChatService (2)

Reporting · None · Workforce Management · Genesys Predictive Engagement · Designer · Widgets · Internal Content Administration · Genesys Skills Management · Agent Setup · Outbound (CX Contact) · Genesys Recording, Quality Management, and Speech Analytics · Genesys Multicloud CX Private Edition · Genesys Predictive Routing · Routing and Designer · Digital Channels · Intelligent Workload Distribution · Agent Workspace · Gplus Adapter for WFM · Developer · Voice Microservices

Other values: ; Administrator Agent Agent Desktop Agent folder Billing Data Service Callback Chat Cloud Data Download Service Co-Browse Customer Care Knowledge Customer Success Digital Transformation Email Event Stream Field Support Content Genesys Agent Assist Genesys App Studio Genesys Authentication Genesys Blueprints Genesys Data Layer Genesys Dialog Engine Genesys Docker Documentation Genesys Messaging Aggregation Genesys Multicloud CX Genesys Multicloud CX Mixed Mode Genesys Multicloud CX Release Notes Genesys Sizing Information Genesys Softphone Genesys Use Cases Genesys Voice Platform Genesys Web Services and Applications Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for Salesforce Gplus Adapter for ServiceNow Gplus Adapter for Siebel CRM Health Check Agent IVR Administration Interaction Server NOPRODUCT Platform Administration Product Support QnA Service RN Automation Warehouse Routing Sales Collateral Self-Help Articles Solutions Success Factors for Genesys Multicloud CX Supervisor System-Level Documentation Telemetry Service Universal Contact Service User Data Management Voice Voicemail Web Services and Applications WebRTC eServices Manager nGAGEMENT test

None (2) · Administrator (20) · Developers (2) · GCAPI (20) · GCDeveloper (8) · IWDDMPEGuide (6) · IWDPEGuide (7) · SDK (15)

None (80)

None (80)

None (71) · 7a5823f3-05b5-412b-b580-e73e34079c41 (1) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (4) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (4)