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Draft:BDS (45) · Draft:ContentAdmin (1) · Draft:GAA (1) · Draft:GAMD (4) · Draft:GASL (1) · Draft:GASN (1) · Draft:GDE (1) · Draft:PEC-AD (1) · Draft:PEC-GPA (1) · Draft:PEC-OU (3) · Draft:PEC-REC (1) · Draft:PEC-VM (1) · Draft:PEC-WFM (5) · Draft:POR (1) · Draft:QNA (1) · Draft:Solution (1) · GAMD (1) · GASL (1) · GASN (1) · GDE (5) · PEC-AD (1) · PEC-GPA (1) · PEC-OU (3) · PEC-REC (1) · PEC-WFM (1) · QNA (1)

None (71) · GenesysEngage-cloud (13) · GenesysEngage-cloud, PureConnect (3)

No · None · Yes · Other

None (85) · Agent (1)

None (26) · Outbound Schedules Dashboard (2) · Apply Phone Number Filters (2) · User Guide (2)

Other values: ; Active Call Recording / Screen Recording / Quality Management Analysing your chat bot's performance Answering Calls ASR ports ASR/TTS Callback seats Changing your Status Cloud Contact Center Supervisor Seat Confirmations Designer-based Chatbot interactions Designer-based Voicebot interactions Designer-based Voicebot minutes Digital 1 bundle Digital 2 bundle Genesys Chat Genesys Chat Seats for NEXUS Genesys CIM Premise Places Genesys CIM Premise Users Genesys Co-browse Genesys Customer Interaction Management Platform Genesys E-mail Genesys Facebook Seats for NEXUS Genesys Inbound Voice Genesys SIP Interaction Genesys SMS Genesys Social Media Engagement Genesys Task Routing Genesys Twitter Seats for NEXUS Genesys Voice GIM-based voicemail GVP ASR minutes / GVP TTS minutes GVP Minutes GVP ports How autogranting works Intelligent Workload Distribution (IWD) IVR Logging in Logging in and out Multi-site trading Outbound Campaign Transactions Outbound Contact Outbound Voice with CX Contact Interaction SIP voicemail Task routing Third-party work items TTS ports Viewing exception totals Voice 1 bundle Voice 2 bundle Voicemail Voicemail for Supervisors WFO Workforce Optimization Workspace

None (32) · Outbound Schedules Dashboard (2) · Apply Phone Number Filters (2) · WFO (2)

Other values: ; Active Call Recording / Screen Recording / Quality Management ASR ports ASR/TTS Callback seats Cloud Contact Center Supervisor Seat Designer-based Chatbot interactions Designer-based Voicebot interactions Designer-based Voicebot minutes Digital 1 Digital 2 Genesys Chat Genesys Chat Seats for NEXUS Genesys CIM Premise Places Genesys CIM Premise Users Genesys Co-browse Genesys Customer Interaction Management Platform Genesys E-mail Genesys Facebook Seats for NEXUS Genesys Inbound Voice Genesys SIP Interaction Genesys SMS Genesys Social Media Engagement Genesys Task Routing Genesys Twitter Seats for NEXUS Genesys Voice GIM-based voicemail GVP ASR minutes / GVP TTS minutes GVP Minutes GVP ports How autogranting works Intelligent Workload Distribution IVR Logging in and out Multi-site trading Outbound campaign transactions Outbound Contact Outbound Voice with CX Contact Interaction SIP voicemail Task routing Third-party work items TTS ports Viewing exception totals Voice 1 Voice 2 Voicemail Voicemail for Supervisors Workspace

None (85)

None (1) · Agent Desktop (1) · Agent Workspace (1) · Billing Data Service (45) · Genesys Agent Assist (1) · Genesys Dialog Engine (6) · Genesys Messaging Aggregation (1) · Genesys Recording, Quality Management, and Speech Analytics (2) · Gplus Adapter for Microsoft Dynamics 365 (5) · Gplus Adapter for Salesforce (2) · Gplus Adapter for ServiceNow (2) · Gplus Adapter for Siebel CRM (2) · Internal Content Administration (1) · Outbound (CX Contact) (6) · QnA Service (2) · Voicemail (1) · Workforce Management (6)

None · Administrator · PDMLibraryGIM · Supervisor · Admin · RPRT · Deployment · Designer · SDK · User · AdminGuide · Agent · PDMPEGIM-Postgres · PDMCXGIM · ManageCC · PDNAA · CXContact · CX Insights · GCXIMCPRG · PEGuide

Other values: ; ADInst AIUG AdminDashboard AgentGuide AspectDeployment AuthPEGuide AzInst CABPEGuide CXCPEGuide Collected ContentAreaDashboard DCPEGuide DESPEGuide Dashboard DevConsole Developer Developers DockerVolumes ETLRef EmailPEGuide EngageServices Event FieldGuide FldCod GAWFMPEGuide GCAPI GCDeveloper GCXI GCXIPEGuide GCXIPRG GCXIPRGLibrary GECUG GIM GIMPEGuide GPAPEGuide GPR GPWFMPEGuide GTR GVP GVPPEGuide GWSPEGuide GenChoiceTermsCond GenesysChoice GenesysCloud GenesysEngage-cloud GenesysEngage-onpremises GenesysEngageCloudRN Handlers Help IEXDeployment II IWDDMPEGuide IWDPEGuide IXNEventsandModels IXNPEGuide InteractionDialer KB KBA Library Licensing Loc MessengerSDK MulticloudOverview Operations PDNAM PDNAU PMORef PacingServiceDeployment Processes PulseMetricsLibrary PulsePEGuide PureConnect RAAPEGuide RT ReleaseNote Requirements SCAPI SOO STRMSPEGuide SiteDashboard Small Source Super SupervisorHelp TLMPEGuide TPOSR TenantPEGuide Test Troubleshooting UCSPEGuide UEA UserGuide VM VMEventsandModels VMPEGuide WDEPlugin WWEAgent WWEPEGuide WebAPIs WebRTCPEGuide WritersGuide deploy

None · Designer · Workforce Management · Reporting, Reporting GCXI · Recording · Agent Setup · CX Contact · Pulse Reporting · Platform Administration · Workforce Administration · Callback · IVR Administration · Reporting GCXI · Agent Workspace, Agent Setup · Agent Workspace · Cloud Data Download Service · App Studio · Agent Desktop · Agent Setup, Designer, Platform Administration · Pulse Reporting, Reporting GCXI

Other values: ; Agent Setup, Agent Workspace Agent Setup, Agent Workspace, Digital Channels Agent Setup, Cloud Data Download Service Agent Setup, Platform Administration Agent Workspace, Agent Setup, Callback, Designer, Pulse Reporting, Recording, Reporting GCXI Agent Workspace, Agent Setup, Designer Agent Workspace, Agent Setup, Designer, Outbound Agent Workspace, Agent Setup, Digital Channels Agent Workspace, Agent Setup, Intelligent Workload Distribution Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management Agent Workspace, Designer, Pulse Reporting, Reporting GCXI Agent Workspace, Platform Administration Agent Workspace, Workforce Management Callback, Designer, Platform Administration, Pulse Reporting, Reporting GCXI Designer, Platform Administration GPR Core Platform Genesys Portal Outbound,Outbound Administration Platform Administration, Agent Setup, Designer Pulse Reporting, Reporting, Reporting Administration GCXI, Reporting GCXI Reporting Administration GCXI Reporting Administration GCXI, Reporting GCXI WEM Workforce Administration, Workforce Management intelligent Workload Distribution

None (85)

None (85)