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Article > Platform: None & Product : Agent Setup or Callback & UseCase : CE01, CE02, CE03 or None

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Standalone:
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productshort:
Draft:PEC-AS (40) · Draft:PEC-CAB (13) · PEC-AS (11) · PEC-CAB (12)
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None (10) · Architecture (3) · Settings and configuration overview (2) · Deploy Genesys Engagement Service (2) · My Channels options (2) · Provision Genesys Engagement Service (2) · Create and manage agent skills (2) · Get started with Agent Setup (2) · Service Client options (2) · Configure Genesys Engagement Service (2) · Recording options (2) · Upgrade, roll back, or uninstall Genesys Engagement Service (2) · Agent settings overview (2) · About Genesys Engagement Service/Callback (2) · Agent desktop settings overview (2) · Before you begin (2) · Configure a multi-channel contact center (2) · Virtual Queues (2) · High availability and disaster recovery (2)
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None (31) · (New) Task summary: contact center setup (1) · Agent desktop settings overview (2) · Agent settings overview (2) · Configure a multi-channel contact center (2) · Configure Caller ID (voice) (1) · Configure conference call options (voice) (1) · Configure contact management options (1) · Configure contacts for agents (1) · Configure inactivity timeout options (1) · Configure voice ringtones (1) · Create and manage administrators (In bulk) (1) · Create and manage agent skills (2) · Create and manage supervisors (1) · Create and manage teams (1) · Create business attributes (1) · Create multi-channel agents (1) · Enable Auto Answer (voice ) (1) · Enable Auto Ready options (voice) (1) · Enable channels (1) · Enable Hold options (voice) (1) · Enable voice transfer options (voice) (1) · Import agents (1) · Interaction channels (1) · Manage business attributes by transaction (1) · Manage group memberships (1) · Manage statistics for agents and resources (1) · Manage Team Communicator options (1) · My Channels options (2) · Popular tasks (1) · Provision an API key for GES (1) · Recording options (2) · Service client options (2) · Settings and configuration overview (2) · Use templates to configure agents (1) · Virtual Queues (2) · Work with Agent Setup (1)
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None (62) · Agent Setup (12) · Agent Workspace, Agent Setup (2)
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None (67) · 55cef4ff-9306-4313-8fd8-377282a38478 (2) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (2) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (2) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (1) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (2)

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