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Article > Product : Developer or Genesys Dialog Engine or Intelligent Workload Distribution or Routing and Designer & Manual: Administrator

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Standalone:
None (9) · No (122) · Yes (7)
productshort:
Draft:PEC-Developer (12) · Draft:PEC-IWD (21) · Draft:PEC-ROU (87) · PEC-IWD (18)
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None (10) · GenesysCloud (2) · GenesysEngage-cloud (124) · GenesysEngage_cloud (2)
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None (110) · No (27) · Yes (1)
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None (131) · Administrator (5) · Administrator, Developer (2)
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Set up IWD (3) · None (2) · Integrate IWD with Genesys Workforce Management (WFM) (2) · Search, display, manage, and update work items (2) · Monitor work items and emails (2) · Configure IWD (2) · FAQs (2) · Roles and privileges for Workload Manager users (2) · Test IWD provisioning (2) · Developer Sandbox (2) · Use Workload Manager (2) · How IWD works (2) · View, edit, and create Categories and Rules (2) · Lucene query syntax (2) · Prepare for Office 365 integration (2) · View, edit, and create Prioritization schemas (2) · View, edit, and create Genesys Multicloud CX Email boxes (2) · View Summary (2) · View, edit, and create Endpoints (2)
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Set up IWD (3) · None (2) · IWD Queries (2) · Roles and privileges for Workload Manager users (2) · Configure IWD (2) · Test IWD provisioning (2) · Developer Sandbox (2) · Integrate IWD with WFM (2) · Use Workload Manager (2) · Intelligent Workload Distribution (2) · Frequently Asked Questions (2) · Prepare for Office 365 integration (2) · Monitor work items and emails (2) · View Summary (2) · View, edit, and create Categories and Rules (2) · View, edit, and create Endpoints (2) · View, edit, and create Genesys Multicloud CX email boxes (2) · View, edit, and create Prioritization schemas (2) · Search, display, manage, and update work items (2)
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None (134) · Agent Setup, Platform Administration (2) · intelligent Workload Distribution (2)
UseCase:
None (135) · BO02 (3)
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