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Article > Platform : Genesys Multicloud CX or GenesysEngage-cloud, GenesysCloud or GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or PureConnect, GenesysEngage-cloud or None & ComingSoon: No & UseCase: None

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Standalone:
None (47) · No (820) · Yes (67)
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Draft:PrivateEdition (72) · Draft:ContentAdmin (70) · PrivateEdition (51) · Draft:HCA (34) · Draft:PEC-REP (32) · Draft:PEC-AS (30) · Draft:PEC-DC (29) · Draft:GAMD (29) · GAMD (28) · PEC-DC (26) · ContentAdmin (22) · PEC-REP (22) · Draft:PEC-Developer (21) · Draft:PEC-REC (21) · Draft:DES (17) · Draft:System (17) · Draft:VM (15) · Draft:PEC-ROU (14) · DES (14)
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Role:
None (772) · Administrator (127) · Administrator, Agent, Developer, Supervisor (2) · Administrator, Developer (3) · Administrator, Supervisor (11) · Adminstrator (2) · Agent (6) · Developer (9) · Supervisor (2)
DisplayName:
Logging (23) · None (16) · Metrics (15) · Get started (10) · Interdependencies (8) · Architecture (7) · Storage requirements (4) · Deploy Digital Channels using Docker Compose (4) · Augment & Optimize (4) · Getting started (4) · Provision API keys (4) · Monitoring your services (4) · Overview (4) · Manage standard responses (4) · Manage custom variables (4) · Provisioning overview (4) · Manage field codes (4) · Enabling monitoring in OpenShift Container Platform (4) · Enable a tenant for Digital Channels (4) · Manage personally identifiable information (4)
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None (455) · Upgrade, rollback, or uninstall (21) · Configuration (8) · Screen pops (4) · Functioning (4) · Getting started (4) · Description (4) · Installation (4) · Manage field codes (4) · Activity History (4) · Manage PII (4) · Manage standard responses (4) · Prerequisites (4) · Click-to-call (4) · Configure Agent UI (3) · Configure VXLAN on OpenShift (3)
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Dimension:
None (918) · Journey (2) · Modules (2) · sr (12)
Product:
Genesys Multicloud CX Private Edition (108) · Internal Content Administration (86) · None (84) · Digital Channels (55) · Gplus Adapter for Microsoft Dynamics 365 (55) · Reporting (54) · Agent Setup (39) · Health Check Agent (28) · Designer (28) · Developer (26) · Voice Microservices (25) · Intelligent Workload Distribution (22) · Genesys Recording, Quality Management, and Speech Analytics (21) · System-Level Documentation (21) · Genesys Dialog Engine (17) · WebRTC (16) · Routing and Designer (15) · Gplus Adapter for ServiceNow (14) · Administrator (13) · Genesys Web Services and Applications (13)
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Manual:
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Application:
None (846) · Agent Desktop (1) · Agent Setup (12) · Agent Setup, Agent Workspace, Digital Channels (2) · Agent Workspace (1) · Agent Workspace, Agent Setup (6) · Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management (2) · Agent Workspace, Workforce Management (2) · App Studio (2) · Designer (45) · IVR Administration (2) · Recording (2) · Reporting, Reporting GCXI (11)
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None (730) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (14) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (17) · 45d1441f-dc69-4a17-bd47-af5d811ce167 (2) · 55cef4ff-9306-4313-8fd8-377282a38478 (42) · 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a (3) · 7a5823f3-05b5-412b-b580-e73e34079c41 (22) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (48) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (1) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (3) · e58addd1-923c-445b-b6f5-f0225a55bd15 (6) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (46)

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