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Article > Platform : GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. or None & ComingSoon : No or Yes

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Standalone:
None (48) · No (828) · Yes (64)
productshort:
Draft:PrivateEdition (72) · Draft:ContentAdmin (71) · PrivateEdition (51) · Draft:HCA (35) · Draft:PEC-REP (32) · Draft:PEC-AS (30) · Draft:PEC-DC (29) · Draft:GAMD (29) · GAMD (28) · PEC-DC (26) · PEC-REP (22) · ContentAdmin (22) · Draft:PEC-REC (21) · Draft:PEC-Developer (21) · Draft:DES (18) · Draft:System (17) · Draft:VM (15) · Draft:PEC-ROU (14) · DES (14) · Draft:PEC-IWD (14)
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Role:
None (772) · Administrator (133) · Administrator, Agent, Developer, Supervisor (2) · Administrator, Developer (3) · Administrator, Supervisor (11) · Adminstrator (2) · Agent (6) · Developer (9) · Supervisor (2)
DisplayName:
Logging (23) · None (16) · Metrics (16) · Get started (10) · Interdependencies (8) · Architecture (7) · Enable a tenant for Digital Channels (4) · Provisioning overview (4) · Monitoring your services (4) · Manage standard responses (4) · Manage personally identifiable information (4) · Manage field codes (4) · Manage custom variables (4) · Augment & Optimize (4) · Storage requirements (4) · Deploy Digital Channels using Docker Compose (4) · Provision API keys (4) · Getting started (4) · Enabling monitoring in OpenShift Container Platform (4)
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TocName:
None (455) · Upgrade, rollback, or uninstall (21) · Configuration (8) · Click-to-call (4) · Screen pops (4) · Prerequisites (4) · Manage standard responses (4) · Manage PII (4) · Manage field codes (4) · Getting started (4) · Functioning (4) · Description (4) · Installation (4) · Activity History (4) · Configure Agent UI (3) · Configure VXLAN on OpenShift (3)
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None (921) · Journey (5) · Modules (2) · sr (12)
Product:
Genesys Multicloud CX Private Edition (108) · Internal Content Administration (87) · None (87) · Gplus Adapter for Microsoft Dynamics 365 (55) · Digital Channels (55) · Reporting (54) · Agent Setup (39) · Designer (29) · Health Check Agent (29) · Developer (26) · Voice Microservices (25) · Intelligent Workload Distribution (25) · System-Level Documentation (21) · Genesys Recording, Quality Management, and Speech Analytics (21) · WebRTC (16) · Routing and Designer (15) · Gplus Adapter for ServiceNow (14) · Administrator (13) · Genesys Web Services and Applications (13)
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Manual:
Admin (118) · PEGuide (87) · None (56) · Deployment (49) · WritersGuide (47) · ManageCC (39) · Administrator (38) · Operations (37) · VMPEGuide (27) · FldCod (24) · Agent (24) · WebAPIs (24) · DCPEGuide (21) · WebRTCPEGuide (20) · GWSPEGuide (19) · DESPEGuide (17) · GCXIPEGuide (15) · Designer (15) · SiteDashboard (14) · GIMPEGuide (13)
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Application:
None (850) · Agent Desktop (1) · Agent Setup (12) · Agent Setup, Agent Workspace, Digital Channels (2) · Agent Workspace, Agent Setup (6) · Agent Workspace, Agent Setup, Pulse Reporting, Reporting GCXI, Workforce Management (2) · Agent Workspace, Workforce Management (2) · App Studio (2) · Designer (46) · intelligent Workload Distribution (2) · IVR Administration (2) · Recording (2) · Reporting, Reporting GCXI (11)
UseCase:
None (936) · BO02 (3) · CE06 (1)
PEPageType:
None (733) · 21ecf3f4-ef12-4276-8872-1e0e3af9561e (15) · 2cad3824-b3b9-43aa-a726-143cc1aaefe2 (17) · 45d1441f-dc69-4a17-bd47-af5d811ce167 (2) · 55cef4ff-9306-4313-8fd8-377282a38478 (44) · 7617f411-2cb3-47cc-b3d8-5c3f8d0e295a (3) · 7a5823f3-05b5-412b-b580-e73e34079c41 (22) · 9c3ae89b-4f75-495b-85f8-d8c4afcb3f97 (48) · bf21dc7c-597d-4bbe-8df2-a2a64bd3f167 (1) · e38fb4a6-02d6-48d0-a6f1-32635fb394bc (3) · e58addd1-923c-445b-b6f5-f0225a55bd15 (6) · f94c5001-0cfd-4352-ace3-a27b07d5f3a1 (46)

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