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Article > productshort : ATC or Draft:ATC or Draft:ContentAdmin or Draft:PEC-Developer & Platform : GenesysCloud or GenesysEngage-cloud, PureConnect, GenesysCloud or GenesysEngage-cloudNote: If the hierarchy will be managed and maintained by importing data or through integration with an existing HR system, the following section can be skipped as any manual changes made to the hierarchy will be lost the next time that the hierarchy is refreshed. & Application : Agent Workspace or CX Contact or None

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Get started (4) · About the data we track (4) · Create a web messaging offer (3) · An agent's experience in Genesys Cloud CX (3) · Deploy the tracking snippet (3)
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