View table: ArticleUnstructured
Table structure:
- Platform - String
- DisplayName - String
- TocName - String
- Dimension - String
- Context - Wikitext
- Product - String
- ProductShort - String
- ComingSoon - String
- Role - String
- Manual - String
- Application - String
- UseCase - String
- Prereq - Wikitext
- PEPageType - String
This table has 740 rows altogether.
| Page | Platform | DisplayName | TocName | Dimension | Context | Product | ProductShort | ComingSoon | Role | Manual | Application | UseCase | Prereq | PEPageType |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ATC/Current/AdminGuide/PureEngagePrereqs | GenesysEngage-cloud | Prerequisites for Genesys Engage on-premises Deployments | Genesys Multicloud CX Prerequisites | Review the Genesys Predictive Engagement prerequisites for Genesys Engage on-premisess customers. | Genesys Predictive Engagement | ATC | AdminGuide | |||||||
| ATC/Current/PacingServiceDeployment/About | GenesysEngage-cloud | About the Agent Pacing Service Deployment Guide | About | Learn the purpose of the Agent Pacing Service and the available documentation. | Genesys Predictive Engagement | ATC | PacingServiceDeployment | |||||||
| ATC/Current/PacingServiceDeployment/ArchitectureArticle | GenesysEngage-cloud | Architecture | Architecture | Read about performance and high availability considerations for Agent Pacing Service. | Genesys Predictive Engagement | ATC | PacingServiceDeployment | |||||||
| ATC/Current/PacingServiceDeployment/ConfigurationArticle | GenesysEngage-cloud | Configuration | Configuration | Configure your pacing targets and how the Agent Pacing Service works. | Genesys Predictive Engagement | ATC | PacingServiceDeployment | |||||||
| ATC/Current/PacingServiceDeployment/Installation | GenesysEngage-cloud | Install the Pacing Service | Installation | Complete the steps to install the Pacing Server. | Genesys Predictive Engagement | ATC | PacingServiceDeployment | |||||||
| ATC/Current/PacingServiceDeployment/PacingIntro | GenesysEngage-cloud | How Pacing works | How Pacing works | Understand the concept of pacing and learn how the Agent Pacing Service ensures agents are available to assist customers. | Genesys Predictive Engagement | ATC | PacingServiceDeployment | |||||||
| ATC/Current/PacingServiceDeployment/ProvisioningArticle | Provisioning | Use the provisioning tool or manually provision the Pacing Server. | Genesys Predictive Engagement | ATC | PacingServiceDeployment | |||||||||
| ATC/Current/PacingServiceDeployment/TroubleshootingArticle | GenesysEngage-cloud | Troubleshooting | Troubleshooting | Find solutions to some of the common problems with Agent Pacing Service. | Genesys Predictive Engagement | ATC | PacingServiceDeployment | |||||||
| ATC/Current/WDEPlugin/Configure GenAdmin | GenesysEngage-cloud | Configure the Genesys Predictive Engagement Plugin for Workspace Desktop Edition | Configure the plugin | Configure the Genesys Predictive Engagement Plugin for Workspace Desktop Edition. | Genesys Predictive Engagement | ATC | WDEPlugin | |||||||
| ATC/Current/WDEPlugin/InstallWDEplugin | GenesysEngage-cloud | Install the Genesys Predictive Engagement Plugin for Workspace Desktop Edition | Install the plugin | This article describes how to install the Genesys Predictive Engagement Plugin for Workspace Desktop Edition. | Genesys Predictive Engagement | ATC | WDEPlugin | |||||||
| ATC/Current/WDEPlugin/PrerequisitesArticle | GenesysEngage-cloud | Prerequisites | Prerequisites | This article describes the prerequisites for the Genesys Predictive Engagement Plugin for Workspace Desktop Edition. | Genesys Predictive Engagement | ATC | WDEPlugin | |||||||
| ATC/GenesysEngagePrereqs | GenesysEngage-cloud | Prerequisites for Genesys Engage on-premisess Deployments | Genesys Multicloud CX Prerequisites | Genesys Predictive Engagement has specific prerequisites for Genesys Engage on-premisess deployments. | Genesys Predictive Engagement | ATC | ||||||||
| ATC/Glossary | PureConnect, GenesysCloud, GenesysEngage-cloud | Genesys Predictive Engagement Glossary | Glossary of terms for Genesys Predictive Engagement | Genesys Predictive Engagement | ATC | |||||||||
| Blueprints/Current/Collected/GenesysEngage | GenesysEngage-cloud | Genesys Multicloud CX Blueprints | Genesys Multicloud CX Blueprints | Find downloadable blueprints for Genesys Multicloud CX | Genesys Blueprints | Blueprints | Collected | |||||||
| Blueprints/Current/Collected/PureConnect | PureConnect | PureConnect Blueprints | Find downloadable blueprints for PureConnect. | Genesys Blueprints | Blueprints | Collected | ||||||||
| Blueprints/Current/Collected/PureEngage | GenesysEngage-cloud | Genesys Multicloud CX Blueprints | Genesys Multicloud CX Blueprints | Find downloadable blueprints for Genesys Multicloud CX | Genesys Blueprints | Blueprints | Collected | |||||||
| ContentAdmin/Internal/WritersGuide/Acrolinx | Acrolinx | Acrolinx | Acrolinx is server-based content optimization software that uses preconfigured terminology sets and grammar rules to check your documents for errors and inconsistencies in terminology, style, and sentence construction. | Internal Content Administration | ContentAdmin | WritersGuide | ||||||||
| ContentAdmin/Internal/WritersGuide/Managing Image files | GenesysEngage-cloud | Working with media files | Working with media files | Manage image, gif, and video files on your mintypages. | Internal Content Administration | ContentAdmin | WritersGuide | |||||||
| ContentAdmin/Internal/WritersGuide/Posting non-wiki documents | Posting non-wiki documents | Posting non-wiki documents | Occasionally there is a need to post non-wiki documents, such as PDF files, HTML files, or Excel spreadsheets. | Internal Content Administration | ContentAdmin | WritersGuide | ||||||||
| ContentAdmin/Internal/WritersGuide/Story Points | Story Points | Story Points | Learn how to use Story Points in your JIRA tickets. | Internal Content Administration | ContentAdmin | WritersGuide | ||||||||
| ContentAdmin/Internal/WritersGuide/Story Points FAQ | Story Points FAQ | Story Points FAQ | FAQs from the Monday sessions | Internal Content Administration | ContentAdmin | WritersGuide | ||||||||
| ContentAdmin/Internal/WritersGuide/VPAT | WCAG/VPAT internal IX process | VPAT | If your product is being updated to support accessibility requirements, you will be asked to create an Accessibility page in your content to describe how it’s handled and include a link to a VPAT (Voluntary Product Accessibility Template) report. A VPAT report explains how your product meets or conforms to the 508 standards for IT accessibility. | Internal Content Administration | ContentAdmin | WritersGuide | ||||||||
| Developer/APIbyService | APIs by Service | This page lists specific API content by Genesys technology area. | Developer | No | ||||||||||
| Docker/Current/Troubleshooting/Troubleshooting | GenesysEngage-cloud, PureConnect, GenesysCloud | Troubleshooting | How to troubleshoot docker containers | Genesys Docker Documentation | Docker | Troubleshooting | ||||||||
| Draft:ATC/Current/AdminGuide/PureEngagePrereqs | GenesysEngage-cloud | Prerequisites for Genesys Engage on-premises Deployments | Genesys Multicloud CX Prerequisites | Review the Genesys Predictive Engagement prerequisites for Genesys Engage on-premisess customers. | Genesys Predictive Engagement | Draft:ATC | AdminGuide | |||||||
| Draft:ATC/Current/PacingServiceDeployment/ArchitectureArticle | GenesysEngage-cloud | Architecture | Architecture | Read about performance and high availability considerations for Agent Pacing Service. | Genesys Predictive Engagement | Draft:ATC | PacingServiceDeployment | |||||||
| Draft:ATC/Current/PacingServiceDeployment/ConfigurationArticle | GenesysEngage-cloud | Configuration | Configuration | Configure your pacing targets and how the Agent Pacing Service works. | Genesys Predictive Engagement | Draft:ATC | PacingServiceDeployment | |||||||
| Draft:ATC/Current/PacingServiceDeployment/Installation | GenesysEngage-cloud | Install the Pacing Service | Installation | Complete the steps to install the Pacing Server. | Genesys Predictive Engagement | Draft:ATC | PacingServiceDeployment | |||||||
| Draft:ATC/Current/PacingServiceDeployment/PacingIntro | GenesysEngage-cloud | How Pacing works | How Pacing works | Understand the concept of pacing and learn how the Agent Pacing Service ensures agents are available to assist customers. | Genesys Predictive Engagement | Draft:ATC | PacingServiceDeployment | |||||||
| Draft:ATC/Current/PacingServiceDeployment/ProvisioningArticle | Provisioning | Use the provisioning tool or manually provision the Pacing Server. | Genesys Predictive Engagement | Draft:ATC | PacingServiceDeployment | |||||||||
| Draft:ATC/Current/PacingServiceDeployment/TroubleshootingArticle | GenesysEngage-cloud | Troubleshooting | Troubleshooting | Find solutions to some of the common problems with Agent Pacing Service. | Genesys Predictive Engagement | Draft:ATC | PacingServiceDeployment | |||||||
| Draft:ATC/Current/WDEPlugin/Configure GenAdmin | GenesysEngage-cloud | Configure the Genesys Predictive Engagement Plugin for Workspace Desktop Edition | Configure the plugin | Configure the Genesys Predictive Engagement Plugin for Workspace Desktop Edition. | Genesys Predictive Engagement | Draft:ATC | WDEPlugin | |||||||
| Draft:ATC/Current/WDEPlugin/InstallWDEplugin | GenesysEngage-cloud | Install the Genesys Predictive Engagement Plugin for Workspace Desktop Edition | Install the plugin | This article describes how to install the Genesys Predictive Engagement Plugin for Workspace Desktop Edition. | Genesys Predictive Engagement | Draft:ATC | WDEPlugin | |||||||
| Draft:ATC/Current/WDEPlugin/PrerequisitesArticle | GenesysEngage-cloud | Prerequisites | Prerequisites | This article describes the prerequisites for the Genesys Predictive Engagement Plugin for Workspace Desktop Edition. | Genesys Predictive Engagement | Draft:ATC | WDEPlugin | |||||||
| Draft:ATC/GenesysEngagePrereqs | GenesysEngage-cloud | Prerequisites for Genesys Engage on-premisess Deployments | Genesys Multicloud CX Prerequisites | Genesys Predictive Engagement has specific prerequisites for Genesys Engage on-premisess deployments. | Genesys Predictive Engagement | Draft:ATC | ||||||||
| Draft:ATC/Glossary | PureConnect, GenesysCloud, GenesysEngage-cloud | Genesys Predictive Engagement Glossary | Glossary of terms for Genesys Predictive Engagement | Genesys Predictive Engagement | Draft:ATC | |||||||||
| Draft:Blueprints/Current/Collected/GenesysEngage | GenesysEngage-cloud | Genesys Multicloud CX Blueprints | Genesys Multicloud CX Blueprints | Find downloadable blueprints for Genesys Multicloud CX | Genesys Blueprints | Draft:Blueprints | Collected | |||||||
| Draft:Blueprints/Current/Collected/PureConnect | PureConnect | PureConnect Blueprints | Find downloadable blueprints for PureConnect. | Genesys Blueprints | Draft:Blueprints | Collected | ||||||||
| Draft:Blueprints/Current/Collected/PureEngage | GenesysEngage-cloud | Genesys Multicloud CX Blueprints | Genesys Multicloud CX Blueprints | Find downloadable blueprints for Genesys Multicloud CX | Genesys Blueprints | Draft:Blueprints | Collected | |||||||
| Draft:CC-SelfHelp/Current/Handlers/Common | Common solutions | This section contains a list of common problems one might encounter with Handlers. To jump to a specific sub-section, please click on the appropriate link. Click on the sub-section header to return to the top. | Self-Help Articles | Draft:CC-SelfHelp | Handlers | |||||||||
| Draft:CC-SelfHelp/Current/Handlers/Documentation | Documentation | Links to documentation articles for Handlers. | Self-Help Articles | Draft:CC-SelfHelp | Handlers | |||||||||
| Draft:CC-SelfHelp/Current/Handlers/Health | Health check | This topic does not have relevant health check information. | Self-Help Articles | Draft:CC-SelfHelp | Handlers | |||||||||
| Draft:CC-SelfHelp/Current/Handlers/Triage | Triage | Triage information for Handlers. | Self-Help Articles | Draft:CC-SelfHelp | Handlers | |||||||||
| Draft:CC-SelfHelp/Current/Handlers/Troubleshooting | Troubleshooting | Troubleshooting information for Handlers. | Self-Help Articles | Draft:CC-SelfHelp | Handlers | |||||||||
| Draft:CC-SelfHelp/Current/Handlers/Webinars | Webinars | Listing of webinars available for Handlers. | Self-Help Articles | Draft:CC-SelfHelp | Handlers | |||||||||
| Draft:ContentAdmin/Internal/ContentAreaDashboard/GenesysCloud | View workspaces in the Shared content area | Genesys Cloud CX Workspaces | Find a list of all workspaces in Shared content. | Internal Content Administration | Draft:ContentAdmin | ContentAreaDashboard | ||||||||
| Draft:ContentAdmin/Internal/ContentAreaDashboard/PureEngage | View workspaces in the Genesys Multicloud CX content area | Genesys Multicloud CX Workspaces | Find a list of all workspaces in Genesys Multicloud CX. | Internal Content Administration | Draft:ContentAdmin | ContentAreaDashboard | ||||||||
| Draft:ContentAdmin/Internal/ContentAreaDashboard/SearchPrivateEdition | GenesysEngage-cloud | Genesys Multicloud CX Private Edition Search filters | Shows the combined query for the Private Edition deployment content from across multicloud docs. This page also includes separated queries in order to check the page numbers to validate that the compound query is finding the correct pages. | Internal Content Administration | Draft:ContentAdmin | ContentAreaDashboard | ||||||||
| Draft:ContentAdmin/Internal/ContentAreaDashboard/SearchPureCloud | GenesysCloud | Genesys Cloud CX Search filter | Shows the combined query for the genesyscloudtab filter that populates the Genesys Cloud CX tab in the federated search application. This page also includes separated queries in order to check the page numbers to validate that the compound query is finding the correct pages. | Internal Content Administration | Draft:ContentAdmin | ContentAreaDashboard | ||||||||
| Draft:ContentAdmin/Internal/ContentAreaDashboard/SearchPureConnect | PureConnect | PureConnect Search filter | Shows the combined query for the pureconnecttab filter that populates the PureConnect tab in the federated search application. This page also includes separated queries in order to check the page numbers to validate that the compound query is finding the correct pages. | Internal Content Administration | Draft:ContentAdmin | ContentAreaDashboard | ||||||||
| Draft:ContentAdmin/Internal/ContentAreaDashboard/SearchPureEngage | GenesysEngage-cloud | Genesys Multicloud CX Search filters | Shows the combined query for the pureengagemulticloud filter that populates the Genesys Multicloud CX tab in the federated search application. This page also includes separated queries in order to check the page numbers to validate that the compound query is finding the correct pages. | Internal Content Administration | Draft:ContentAdmin | ContentAreaDashboard | ||||||||
| Draft:ContentAdmin/Internal/ContentAreaDashboard/SearchShared | Search all shared content | Shows the combined query for the sharedtab filter that populates the Shared tab in the federated search application. | Internal Content Administration | Draft:ContentAdmin | ContentAreaDashboard | |||||||||
| Draft:ContentAdmin/Internal/ContentAreaDashboard/SearchUseCases | Search all UseCase content | Shows the query that populates the Use Case tab in the federated search application. | Internal Content Administration | Draft:ContentAdmin | ContentAreaDashboard | |||||||||
| Draft:ContentAdmin/Internal/ContentAreaDashboard/ViewContentAreas | View all workspaces per content area | View all workspaces | Use this page to find details about each content area: child workspaces, top-level metadata, and so on. | Internal Content Administration | Draft:ContentAdmin | ContentAreaDashboard | ||||||||
| Draft:ContentAdmin/Internal/Dashboard/CreateWorkspaces | Create new workspaces in Genesys Content areas | Use this page to create new workspaces in any Genesys Content Area. For content administrators only. | Internal Content Administration | Draft:ContentAdmin | Dashboard | |||||||||
| Draft:ContentAdmin/Internal/Dashboard/ViewContentAreas | View content areas | Use this page to find details about each content area: child workspaces, top-level metadata, and so on. | Internal Content Administration | Draft:ContentAdmin | Dashboard | |||||||||
| Draft:ContentAdmin/Internal/SiteDashboard/Application | Set up Applications | Use this page to set up the list of Applications used in Genesys Multicloud CX content. | Internal Content Administration | Draft:ContentAdmin | SiteDashboard | |||||||||
| Draft:ContentAdmin/Internal/SiteDashboard/Applications | GenesysEngage-cloud | Add Genesys Multicloud CX Applications to the system | Manage Applications | Use this page to define the master list of PEC applications -- and accompanying images and metadata -- available to this Genesys Multicloud CX content area. This master list defines what shows up in various content entry forms, and resulting customer-facing content. | Internal Content Administration | Draft:ContentAdmin | No | SiteDashboard | ||||||
| Draft:ContentAdmin/Internal/SiteDashboard/AutomatedCargoUpdates | Automated Cargo Updates | This page defines configuration details for an automated Jenkins job that generate and refreshes Cargo content daily. Changes made to the configuration - including redefining the Cargo output, or creating entirely new Cargo tables - will take effect the following day. | Internal Content Administration | Draft:ContentAdmin | SiteDashboard | |||||||||
| Draft:ContentAdmin/Internal/SiteDashboard/Boilerplate | Manage Boilerplate text | Set up Boilerplate | Use this page to create and manage boilerplates. Available Templates:
|
Internal Content Administration | Draft:ContentAdmin | SiteDashboard | ||||||||
| Draft:ContentAdmin/Internal/SiteDashboard/Browsers | Set up web browsers | Set up web browsers | Use this page to set up the list of web browsers that are supported for Private Edition deployments. | Internal Content Administration | Draft:ContentAdmin | SiteDashboard | ||||||||
| Draft:ContentAdmin/Internal/SiteDashboard/Components | Set up Components | Use this page to set up the list of Components used in the Engage content (specifically for Release Note automation). | Internal Content Administration | Draft:ContentAdmin | No | SiteDashboard | ||||||||
| Draft:ContentAdmin/Internal/SiteDashboard/CreateWorkspaces | Create new workspaces in Genesys Content areas | Use this page to create new workspaces in any Genesys Content Area. For content administrators only. | Internal Content Administration | Draft:ContentAdmin | SiteDashboard | |||||||||
| Draft:ContentAdmin/Internal/SiteDashboard/DefinePlatforms | Set up mapping for Platform IDs | Use this page to map Platform_Name fields to their respective Platform_ID. These Platform_IDs are used to set up search facets and other platform-specific behaviors in the content. |
Internal Content Administration | Draft:ContentAdmin | No | SiteDashboard | ||||||||
| Draft:ContentAdmin/Internal/SiteDashboard/DeploymentType | Set up Deployment Types | Use this page to set up the list of Deployment Types used in the Engage content (specifically for Release Note automation). | Internal Content Administration | Draft:ContentAdmin | No | SiteDashboard | ||||||||
| Draft:ContentAdmin/Internal/SiteDashboard/EngageRole | Set up Roles | Use this page to set up the list of Roles used in Genesys Multicloud CX content. | Internal Content Administration | Draft:ContentAdmin | SiteDashboard | |||||||||
| Draft:ContentAdmin/Internal/SiteDashboard/Environment | Manage the Environment key in our metadata model | Environment | Use this page to create and manage the Environment key | Internal Content Administration | Draft:ContentAdmin | No | SiteDashboard | |||||||
| Draft:ContentAdmin/Internal/SiteDashboard/FeatureTopic | Manage the FeatureTopic key in our metadata model | FeatureTopic | Use this page to create and manage the Category and FeatureTopic key in our metadata model | Internal Content Administration | Draft:ContentAdmin | No | SiteDashboard | |||||||
| Draft:ContentAdmin/Internal/SiteDashboard/HADR | HA/DR types | Setting up the HA/DR types and values for primary unit designation in the forms. | Internal Content Administration | Draft:ContentAdmin | SiteDashboard | |||||||||
| Draft:ContentAdmin/Internal/SiteDashboard/IssueCategory | Set up Issue Categories | Use this page to set up the list of Issue Categories used in the Engage content (specifically for Release Note automation). | Internal Content Administration | Draft:ContentAdmin | No | SiteDashboard | ||||||||
| Draft:ContentAdmin/Internal/SiteDashboard/PageType | Set up Page Types | Use this page to set up the list of Page Types used in Private Edition "Deployment Guides". | Internal Content Administration | Draft:ContentAdmin | SiteDashboard | |||||||||
| Draft:ContentAdmin/Internal/SiteDashboard/PageTypes | GenesysEngage-cloud | Track page types across content areas | Track page types | Use this page to find various page types in the system - for editors and admins. | Internal Content Administration | Draft:ContentAdmin | No | SiteDashboard | ||||||
| Draft:ContentAdmin/Internal/SiteDashboard/Product | Manage the Product key in our metadata model | Product | Use this page to create and manage the Category and Product key in our metadata model | Internal Content Administration | Draft:ContentAdmin | No | SiteDashboard | |||||||
| Draft:ContentAdmin/Internal/SiteDashboard/ProductLine | Manage the ProductLine key in our metadata model | ProductLine | Use this page to create and manage the Category and ProductLine key in our metadata model | Internal Content Administration | Draft:ContentAdmin | No | SiteDashboard | |||||||
| Draft:ContentAdmin/Internal/SiteDashboard/Protocols | Manage Private Edition Protocols & Traffic Types | Set up Protocols & Traffic | Use this page to create and manage the list of Protocols & Traffic Types | Internal Content Administration | Draft:ContentAdmin | No | SiteDashboard | |||||||
| Draft:ContentAdmin/Internal/SiteDashboard/ReleaseType | Set up Release Types | Use this page to set up the list of Release Types used in the Engage content (specifically for Release Note automation). | Internal Content Administration | Draft:ContentAdmin | No | SiteDashboard | ||||||||
| Draft:ContentAdmin/Internal/SiteDashboard/Role | Manage the Role key in our metadata model | Role | Use this page to create and manage the Role key | Internal Content Administration | Draft:ContentAdmin | No | SiteDashboard | |||||||
| Draft:ContentAdmin/Internal/SiteDashboard/Services | Manage Private Edition Service Groups and Services | Set up Services | Use this page to create and manage the list of Services and Service Groups | Internal Content Administration | Draft:ContentAdmin | No | SiteDashboard | |||||||
| Draft:ContentAdmin/Internal/SiteDashboard/ThirdPartyServices | Set up third-party services | Set up 3rd-party services | Use this page to set up the list of third-party services that are prerequisites for Private Edition deployments. | Internal Content Administration | Draft:ContentAdmin | SiteDashboard | ||||||||
| Draft:ContentAdmin/Internal/SiteDashboard/Type | Manage the Type key in our metadata model | Type | Use this page to create and manage the Type key | Internal Content Administration | Draft:ContentAdmin | No | SiteDashboard | |||||||
| Draft:ContentAdmin/Internal/SiteDashboard/UpgradeStrategy | GenesysEngage-onpremises | Set up Upgrade Strategies | Use this page to define private edition upgrade strategies. | Internal Content Administration | Draft:ContentAdmin | SiteDashboard | ||||||||
| Draft:ContentAdmin/Internal/SiteDashboard/Users | GenesysEngage-cloud | Add Genesys Multicloud CX user roles to the system | Manage user roles | Use this page to define the master list of PEC user roles -- and accompanying images and metadata -- available to this Genesys Multicloud CX content area. This master list defines what shows up in various content entry forms, and resulting customer-facing content. | Internal Content Administration | Draft:ContentAdmin | No | SiteDashboard | ||||||
| Draft:ContentAdmin/Internal/SiteDashboard/Version | Manage the Version key in our metadata model | Version | Use this page to create and manage the Category and Version key in our metadata model | Internal Content Administration | Draft:ContentAdmin | No | SiteDashboard | |||||||
| Draft:ContentAdmin/Internal/SiteDashboard/ViewContentAreas | View content areas | Use this page to find details about each content area: child workspaces, top-level metadata, and so on. | Internal Content Administration | Draft:ContentAdmin | SiteDashboard | |||||||||
| Draft:ContentAdmin/Internal/Small/WhatsNew | What's new in this guide | Recently added and updated pages. | Internal Content Administration | Draft:ContentAdmin | Small | |||||||||
| Draft:ContentAdmin/Internal/WritersGuide/Acrolinx | Acrolinx | Acrolinx | Acrolinx is server-based content optimization software that uses preconfigured terminology sets and grammar rules to check your documents for errors and inconsistencies in terminology, style, and sentence construction. | Internal Content Administration | Draft:ContentAdmin | WritersGuide | ||||||||
| Draft:ContentAdmin/Internal/WritersGuide/Managing Image files | GenesysEngage-cloud | Working with media files | Working with media files | Manage image, gif, and video files on your mintypages. | Internal Content Administration | Draft:ContentAdmin | WritersGuide | |||||||
| Draft:ContentAdmin/Internal/WritersGuide/Posting non-wiki documents | Posting non-wiki documents | Posting non-wiki documents | Occasionally there is a need to post non-wiki documents, such as PDF files, HTML files, or Excel spreadsheets. | Internal Content Administration | Draft:ContentAdmin | WritersGuide | ||||||||
| Draft:ContentAdmin/Internal/WritersGuide/Story Points | Story Points | Story Points | Learn how to use Story Points in your JIRA tickets. | Internal Content Administration | Draft:ContentAdmin | WritersGuide | ||||||||
| Draft:ContentAdmin/Internal/WritersGuide/Story Points FAQ | Story Points FAQ | Story Points FAQ | FAQs from the Monday sessions | Internal Content Administration | Draft:ContentAdmin | WritersGuide | ||||||||
| Draft:ContentAdmin/Internal/WritersGuide/VPAT | WCAG/VPAT internal IX process | VPAT | If your product is being updated to support accessibility requirements, you will be asked to create an Accessibility page in your content to describe how it’s handled and include a link to a VPAT (Voluntary Product Accessibility Template) report. A VPAT report explains how your product meets or conforms to the 508 standards for IT accessibility. | Internal Content Administration | Draft:ContentAdmin | WritersGuide | ||||||||
| Draft:DES/Current/Designer/MicroApps | GenesysEngage-cloud | Designer MicroApps | Designer MicroApps | Designer | Draft:DES | Designer | ||||||||
| Draft:DES/Current/Designer/Store | GenesysEngage-cloud | Designer Store | Designer Store | Designer | Draft:DES | Designer | ||||||||
| Draft:Developer/APIbyService | APIs by Service | This page lists specific API content by Genesys technology area. | Developer | Draft:Developer | No | |||||||||
| Draft:Developer/DeveloperResources | Developer Resources | TBD | Developer | Draft:Developer | ||||||||||
| Draft:Docker/Current/Troubleshooting/Troubleshooting | GenesysEngage-cloud, PureConnect, GenesysCloud | Troubleshooting | How to troubleshoot docker containers | Genesys Docker Documentation | Draft:Docker | Troubleshooting | ||||||||
| Draft:GAA/Current/Deployment/01-Deployment | PrivateEdition | Deployment | Deployment | Context placeholder - to be edited by the tech writer
|
Genesys Agent Assist | Draft:GAA | Deployment | |||||||
| Draft:GAA/Current/Deployment/02-Provisioning | PrivateEdition | Provisioning | Provisioning | Context placeholder - to be edited by a tech writer | Genesys Agent Assist | Draft:GAA | Deployment | |||||||
| Draft:GAMD/Current/Agent/Answering incoming calls | GenesysEngage-cloud | Answering Calls | How to answer calls | Gplus Adapter for Microsoft Dynamics 365 | Draft:GAMD | Agent | ||||||||
| Draft:GAMD/Current/Agent/Changing your status | GenesysEngage-cloud | Changing your Status | How to change your status | Gplus Adapter for Microsoft Dynamics 365 | Draft:GAMD | Agent |